Public Area Attendant
The Osthoff Resort, Elkhart Lake, WI, United States
Public Area Attendant
The Public Area Attendant position is responsible for maintaining public area restrooms, sitting areas, and hallways. Public Area Attendants help create the best experience possible to resort guests, ensuring the resort is above cleanliness expectations and supporting the AAA Four Diamond brand expectation. This is a full-time position that is eligible for our full benefits package, including insurance, 401k, paid vacation, discounts, and more! This is a first shift position (hours are 6 am to 2:30 pm), and some weekend availability is required.
Duties and Responsibilities
Clean public area restrooms, sitting areas, guest laundry rooms, stairwells, and hallways
Mop tile floors and vacuum carpeting
Perform seasonal duties, including washing exterior windows, wiping patio tables, and cleaning the beach restrooms twice per day
Deep clean during the off season
Answer radio calls and assist with guest needs
Promote The Osthoff Resort's service principle by examplerespond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
Assist coworkers as needed
All other duties as assigned
Qualifications
Education: High School Diploma preferred
Some housekeeping experience required
Strong customer/ guest service skills
Must be able to work most weekends during summer and some holidays
Comfortable working independently and within a team
Ability to be on your feet for up to 8 hours each dayalso be able to use stairs, reach, bend, kneel, crouch, and/or crawl
Ability to lift and move up to 25 pounds
Must possess a positive attitude as a contributor to a diverse work environment
Ability to exhibit a cheerful and professional demeanor towards guests and other team members
Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
Be able to work and multi-task in a fast-paced environment
Possess great time management skills, with the ability to think on the spot
Ability to learn quickly and accurately
The Osthoff Resort's mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are always striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work! The Osthoff Resort is an Equal Employment Opportunity Employer.
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.
The Public Area Attendant position is responsible for maintaining public area restrooms, sitting areas, and hallways. Public Area Attendants help create the best experience possible to resort guests, ensuring the resort is above cleanliness expectations and supporting the AAA Four Diamond brand expectation. This is a full-time position that is eligible for our full benefits package, including insurance, 401k, paid vacation, discounts, and more! This is a first shift position (hours are 6 am to 2:30 pm), and some weekend availability is required.
Duties and Responsibilities
Clean public area restrooms, sitting areas, guest laundry rooms, stairwells, and hallways
Mop tile floors and vacuum carpeting
Perform seasonal duties, including washing exterior windows, wiping patio tables, and cleaning the beach restrooms twice per day
Deep clean during the off season
Answer radio calls and assist with guest needs
Promote The Osthoff Resort's service principle by examplerespond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
Assist coworkers as needed
All other duties as assigned
Qualifications
Education: High School Diploma preferred
Some housekeeping experience required
Strong customer/ guest service skills
Must be able to work most weekends during summer and some holidays
Comfortable working independently and within a team
Ability to be on your feet for up to 8 hours each dayalso be able to use stairs, reach, bend, kneel, crouch, and/or crawl
Ability to lift and move up to 25 pounds
Must possess a positive attitude as a contributor to a diverse work environment
Ability to exhibit a cheerful and professional demeanor towards guests and other team members
Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
Be able to work and multi-task in a fast-paced environment
Possess great time management skills, with the ability to think on the spot
Ability to learn quickly and accurately
The Osthoff Resort's mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are always striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work! The Osthoff Resort is an Equal Employment Opportunity Employer.
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.