Medical Office Clerk (2)
Klamath Tribal Health & Family, Chiloquin, OR, United States
Medical Office Clerk
This is a program support staff position. The primary purpose is to provide a variety of front office activities in support of the Klamath Tribes Medical Clinic. The Medical Office Clerk will have limited access to the Medical Records Room.
Major duties and responsibilities include:
Perform receptionist duties for the Klamath Tribes Medical Clinic.
Schedule Medical Clinic patients visit in person or on the phone.
Check patients out using EHR System.
Contact Klamath Tribal Health Transportation or Tribal Administration Transportation to set up rides for those patients requiring transport to appointments.
Make phone calls to patients to schedule/reschedule appointments as requested by clinical staff and/or supervisor.
Make phone calls to patients to remind them of their scheduled appointments at least one day in advance of the appointment.
Ensure that any calls tasked to another staff member are documented in EHR.
Ensure all patients are offered Patient Portal and assist with instructions for patients to sign up.
Assist patients with the completion of record release forms and/or other forms as needed.
Cross train in all clinics administrative functions to provide back-up service as needed.
Like all employees of the Klamath Tribes, the incumbent will be called upon to accomplish other tasks that may not be directly related to this position, but are integral to the Klamath Tribes' broader functions.
Supervisory controls are managed by the Nurse Manager or designee. Work is normally assigned in terms of objectives to be achieved with standard procedures to be used. The employee carries out detailed instructions given on assignments. Work is reviewed by the supervisor from draft through final. Employees seek guidance on unusual or difficult matters.
After initial training, recurring assignments are completed independently. Completed work is spot checked for accuracy, adequacy and timeliness, and compliance with policies and procedures.
Knowledge, skills, abilities include:
Excellent typing skills with emphasis on accuracy and attention to detail.
Skill and ability to operate a computer in order to accomplish assignments in a proficient manner.
Ability to communicate orally and in writing.
Ability to function effectively under pressure of time and/or demands of several tasks at once by effectively planning, organizing and prioritizing workload.
Good public and interpersonal relationship skills.
Ability to perform work and accomplish tasks in accordance with established policies, procedures, practices, and priorities or the office.
Ability and the knowledge of the importance of maintaining strict confidentiality of all records and information pertinent to the nature of the work.
Qualifications, experience, education:
Required to possess a High School Diploma or Equivalent.
Required to acquire and maintain BLS certification within 180 days of hire.
Required to have experience with multiple computer systems, data entry programs and Microsoft Word.
Required to submit to annual TB skin testing and adhere to KTHFS staff immunization policy.
Required to submit to a background and character investigation, as per Tribal policy.
Required to accept the responsibility of a Mandatory Reporter in accordance with the Klamath Tribes Juvenile Ordinance Title 2, Chapter 15.64 and General Council Resolution #2005 003.
Basic knowledge of Medical Terminology is preferred.
Indian and Tribal Preference will apply, as per policy.
This position description is intended to provide an overview of the requirements of the position. It is not necessarily inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.
Salary Description $38,131 - $63,024
This is a program support staff position. The primary purpose is to provide a variety of front office activities in support of the Klamath Tribes Medical Clinic. The Medical Office Clerk will have limited access to the Medical Records Room.
Major duties and responsibilities include:
Perform receptionist duties for the Klamath Tribes Medical Clinic.
Schedule Medical Clinic patients visit in person or on the phone.
Check patients out using EHR System.
Contact Klamath Tribal Health Transportation or Tribal Administration Transportation to set up rides for those patients requiring transport to appointments.
Make phone calls to patients to schedule/reschedule appointments as requested by clinical staff and/or supervisor.
Make phone calls to patients to remind them of their scheduled appointments at least one day in advance of the appointment.
Ensure that any calls tasked to another staff member are documented in EHR.
Ensure all patients are offered Patient Portal and assist with instructions for patients to sign up.
Assist patients with the completion of record release forms and/or other forms as needed.
Cross train in all clinics administrative functions to provide back-up service as needed.
Like all employees of the Klamath Tribes, the incumbent will be called upon to accomplish other tasks that may not be directly related to this position, but are integral to the Klamath Tribes' broader functions.
Supervisory controls are managed by the Nurse Manager or designee. Work is normally assigned in terms of objectives to be achieved with standard procedures to be used. The employee carries out detailed instructions given on assignments. Work is reviewed by the supervisor from draft through final. Employees seek guidance on unusual or difficult matters.
After initial training, recurring assignments are completed independently. Completed work is spot checked for accuracy, adequacy and timeliness, and compliance with policies and procedures.
Knowledge, skills, abilities include:
Excellent typing skills with emphasis on accuracy and attention to detail.
Skill and ability to operate a computer in order to accomplish assignments in a proficient manner.
Ability to communicate orally and in writing.
Ability to function effectively under pressure of time and/or demands of several tasks at once by effectively planning, organizing and prioritizing workload.
Good public and interpersonal relationship skills.
Ability to perform work and accomplish tasks in accordance with established policies, procedures, practices, and priorities or the office.
Ability and the knowledge of the importance of maintaining strict confidentiality of all records and information pertinent to the nature of the work.
Qualifications, experience, education:
Required to possess a High School Diploma or Equivalent.
Required to acquire and maintain BLS certification within 180 days of hire.
Required to have experience with multiple computer systems, data entry programs and Microsoft Word.
Required to submit to annual TB skin testing and adhere to KTHFS staff immunization policy.
Required to submit to a background and character investigation, as per Tribal policy.
Required to accept the responsibility of a Mandatory Reporter in accordance with the Klamath Tribes Juvenile Ordinance Title 2, Chapter 15.64 and General Council Resolution #2005 003.
Basic knowledge of Medical Terminology is preferred.
Indian and Tribal Preference will apply, as per policy.
This position description is intended to provide an overview of the requirements of the position. It is not necessarily inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.
Salary Description $38,131 - $63,024