Front Desk Agent/Night Auditor - Residence Inn Boston Downtown/South End
Colwen Hotels, Roxbury, MA, United States
Front Desk Agent/Night Auditor
Residence Inn Boston Downtown/South End, a Colwen Hotels Property, is seeking a friendly and detail-oriented Front Desk Agent/Night Auditor to join our team. This position will cover some overnight and PM front desk shifts.
General Responsibilities:
Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
Provide exceptional guest service
Efficiently manages the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in: confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area, and hotel offerings
Ensure prompt delivery of billing to guests
Ensure accuracy of daily closing reports
Process all payment types e.g. charges, cash, checks, debit or credit cards
Communicate with Lead Audit team relating to daily closing and issues
Discreetly handle confidential guest information
Complete end of day balancing, run night audit
Ensure lobby and shared areas are neat and orderly
Adhere to all Colwen and brand standards
Maintain STRICT key controls
Perform other related duties as assigned
Requirements:
One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service skills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Overnight work schedule required, including weekends, and holidays
We've got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities
Compensation:
Hourly Range: $22.00 to $23.00
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Residence Inn Boston Downtown/South End, a Colwen Hotels Property, is seeking a friendly and detail-oriented Front Desk Agent/Night Auditor to join our team. This position will cover some overnight and PM front desk shifts.
General Responsibilities:
Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
Provide exceptional guest service
Efficiently manages the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in: confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area, and hotel offerings
Ensure prompt delivery of billing to guests
Ensure accuracy of daily closing reports
Process all payment types e.g. charges, cash, checks, debit or credit cards
Communicate with Lead Audit team relating to daily closing and issues
Discreetly handle confidential guest information
Complete end of day balancing, run night audit
Ensure lobby and shared areas are neat and orderly
Adhere to all Colwen and brand standards
Maintain STRICT key controls
Perform other related duties as assigned
Requirements:
One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service skills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Overnight work schedule required, including weekends, and holidays
We've got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities
Compensation:
Hourly Range: $22.00 to $23.00
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.