Front Desk Agent
Distinctive Hospitality Group, Framingham, MA, United States
Front Desk Agent
Join The Verve Hotel - Boston Natick as a Front Desk Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience.
Responsibilities
Greet and welcome guests in a friendly and professional manner.
Check guests in and out efficiently while managing reservations.
Respond promptly to guest requests and resolve issues to ensure satisfaction.
Maintain accurate records of guest information and transactions.
Collaborate with other hotel departments to ensure seamless guest experiences.
Provide information about hotel amenities, local attractions, and services.
Handle phone calls and emails, directing inquiries as appropriate.
Requirements
High school diploma or equivalent.
Previous experience in hospitality or customer service preferred.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving skills and a positive attitude.
Availability to work mid to late evenings, including weekends and holidays.
Basic computer proficiency, including familiarity with reservation systems.
Benefits
Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.
Opportunities for career growth.
A supportive and inclusive work environment.
Employee discounts on hotel stays and amenities.
Training and development programs.
Dental and Vision insurance.
Supplemental insurance.
401(k) retirement plan.
Employee lunch
Free parking
About the Company
The Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest's stay unforgettable.
We are an Equal Opportunity Employer.
Join The Verve Hotel - Boston Natick as a Front Desk Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience.
Responsibilities
Greet and welcome guests in a friendly and professional manner.
Check guests in and out efficiently while managing reservations.
Respond promptly to guest requests and resolve issues to ensure satisfaction.
Maintain accurate records of guest information and transactions.
Collaborate with other hotel departments to ensure seamless guest experiences.
Provide information about hotel amenities, local attractions, and services.
Handle phone calls and emails, directing inquiries as appropriate.
Requirements
High school diploma or equivalent.
Previous experience in hospitality or customer service preferred.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving skills and a positive attitude.
Availability to work mid to late evenings, including weekends and holidays.
Basic computer proficiency, including familiarity with reservation systems.
Benefits
Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.
Opportunities for career growth.
A supportive and inclusive work environment.
Employee discounts on hotel stays and amenities.
Training and development programs.
Dental and Vision insurance.
Supplemental insurance.
401(k) retirement plan.
Employee lunch
Free parking
About the Company
The Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest's stay unforgettable.
We are an Equal Opportunity Employer.