Community Manager - Western MapleStory
NEXON, El Segundo, CA, United States
Community Manager
Nexon America is seeking a highly organized and proactive Community Manager to support "MapleStory Classic World." In this role, you will translate community signals into clear, actionable insights and lead engagement programs across both in-game and external initiatives. This role requires strong judgment in player-facing communication, especially during sensitive or fast-moving situations, and the ability to surface issues and opportunities with practical recommendations, not just observations.
You will partner closely with cross-functional teams to validate information, align priorities, and coordinate timely responses that reflect community needs. You will also build repeatable programs and workflows and own delivery from planning through execution.
We are currently working in the office 2-3x a week in a hybrid work model.
Job Responsibilities
Monitor and report on player sentiment, feedback, and emerging issues across priority community channels (both Nexon-owned and external), and deliver actionable recommendations that support internal decision making, including issue severity assessment and escalation guidance
Serve as a community ambassador by maintaining a consistent, visible presence, building direct lines of communication with players, managing the Volunteer Moderator program, answering questions, reducing confusion, and fostering a healthy community environment
Develop and execute community strategies across both in-game and external initiatives that will grow the community, deepen participation, and strengthen engagement
Lead development and delivery of community facing content (including update previews, patch notes, assets, events, livestreams, videos, and other various webposts) published through our website and community channels
Identify emerging community trends and strategies, including platforms, engagement formats, and content, and translate insights into community strategy
Collaborate closely with cross-functional teams to validate information, align priorities, and coordinate timely responses, including bug/issue report, maintenance communications, and emergency response coordination (on-call rotations as needed), ensuring community needs are reflected in both decisions and player-facing execution
Other duties as assigned
Work Experience
5+ years of community management experience on live service games
Experience supporting PC/Online/MMORPG communities strongly preferred
Experience owning Patch Notes and other player-facing web content under tight timelines and high accuracy requirements
Experience operating and managing Discord, forums, and social channels
Proven track record delivering community insights and recommendations that influence internal decisions and player-facing communications
Experience planning and executing community engagement initiatives from concept through delivery
Strong project management and organizational experience in a fast-paced environment
Experience mentoring or supporting development of junior team members preferred
Livestreaming and/or live community programming experience preferred
Education, Professional Training, Technical Training or Certification
Bachelor's degree or equivalent experience
Knowledge/Skills
Excellent written and verbal communication skills, with strong judgment around tone, clarity, and risk in player-facing messaging
Excellent organization and time management skills, with the ability to prioritize and handle multiple workstreams in a fast-paced environment
Strong familiarity with MapleStory. Experience or deep knowledge of the preBig Bang era preferred
Strong project management and problem-solving skills, driving work from planning through execution
Ability to monitor community spaces and synthesize feedback into clear, unbiased reports with actionable recommendations
Strong understanding of online community best practices, including engagement strategies and communication approaches
Ability to collaborate effectively across teams and support junior team members through mentoring and knowledge-sharing
Ability to create and document processes and proposals clearly to improve repeatability and team execution
General knowledge of web publishing and formatting; CMS systems and basic HTML preferred
Ability to work effectively both independently and as a team member
Strong ability to self-motivate and schedule one's tasks accordingly
Scheduled and non-scheduled overtime can be required, including weekends
Bilingual in Korean and English is a plus
Management has the right to add or change duties and job requirements at any time.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
The base salary range for this position in El Segundo, CA is $31.00 - $38.00 hourly.
Beware of Recruitment Scams
Nexon America is seeking a highly organized and proactive Community Manager to support "MapleStory Classic World." In this role, you will translate community signals into clear, actionable insights and lead engagement programs across both in-game and external initiatives. This role requires strong judgment in player-facing communication, especially during sensitive or fast-moving situations, and the ability to surface issues and opportunities with practical recommendations, not just observations.
You will partner closely with cross-functional teams to validate information, align priorities, and coordinate timely responses that reflect community needs. You will also build repeatable programs and workflows and own delivery from planning through execution.
We are currently working in the office 2-3x a week in a hybrid work model.
Job Responsibilities
Monitor and report on player sentiment, feedback, and emerging issues across priority community channels (both Nexon-owned and external), and deliver actionable recommendations that support internal decision making, including issue severity assessment and escalation guidance
Serve as a community ambassador by maintaining a consistent, visible presence, building direct lines of communication with players, managing the Volunteer Moderator program, answering questions, reducing confusion, and fostering a healthy community environment
Develop and execute community strategies across both in-game and external initiatives that will grow the community, deepen participation, and strengthen engagement
Lead development and delivery of community facing content (including update previews, patch notes, assets, events, livestreams, videos, and other various webposts) published through our website and community channels
Identify emerging community trends and strategies, including platforms, engagement formats, and content, and translate insights into community strategy
Collaborate closely with cross-functional teams to validate information, align priorities, and coordinate timely responses, including bug/issue report, maintenance communications, and emergency response coordination (on-call rotations as needed), ensuring community needs are reflected in both decisions and player-facing execution
Other duties as assigned
Work Experience
5+ years of community management experience on live service games
Experience supporting PC/Online/MMORPG communities strongly preferred
Experience owning Patch Notes and other player-facing web content under tight timelines and high accuracy requirements
Experience operating and managing Discord, forums, and social channels
Proven track record delivering community insights and recommendations that influence internal decisions and player-facing communications
Experience planning and executing community engagement initiatives from concept through delivery
Strong project management and organizational experience in a fast-paced environment
Experience mentoring or supporting development of junior team members preferred
Livestreaming and/or live community programming experience preferred
Education, Professional Training, Technical Training or Certification
Bachelor's degree or equivalent experience
Knowledge/Skills
Excellent written and verbal communication skills, with strong judgment around tone, clarity, and risk in player-facing messaging
Excellent organization and time management skills, with the ability to prioritize and handle multiple workstreams in a fast-paced environment
Strong familiarity with MapleStory. Experience or deep knowledge of the preBig Bang era preferred
Strong project management and problem-solving skills, driving work from planning through execution
Ability to monitor community spaces and synthesize feedback into clear, unbiased reports with actionable recommendations
Strong understanding of online community best practices, including engagement strategies and communication approaches
Ability to collaborate effectively across teams and support junior team members through mentoring and knowledge-sharing
Ability to create and document processes and proposals clearly to improve repeatability and team execution
General knowledge of web publishing and formatting; CMS systems and basic HTML preferred
Ability to work effectively both independently and as a team member
Strong ability to self-motivate and schedule one's tasks accordingly
Scheduled and non-scheduled overtime can be required, including weekends
Bilingual in Korean and English is a plus
Management has the right to add or change duties and job requirements at any time.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
The base salary range for this position in El Segundo, CA is $31.00 - $38.00 hourly.
Beware of Recruitment Scams