Rooms Division Attendant
Princess Cruise Lines, New York, NY, United States
Rooms Division Attendant
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.
Skills, Knowledge & Expertise
A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required.
Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
Furthermore, the ability to communicate effectively in English is necessary.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
A competitive salary package.
Your comfortable double cabin - your space to relax and recharge.
Company-paid travel to and from the ship, so you can focus on the journey ahead.
Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
A vibrant recreation and welfare program designed to support your well-being and work-life balance.
Access to exceptional learning and development opportunities to grow your skills and advance your career.
The chance to travel the world, exploring exciting destinations while doing what you love.
A welcoming, inclusive, and dynamic work environment where your contributions are valued.
About Princess Cruises
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:
Opportunities to travel and experience new cultures.
Comprehensive training and development programs.
A strong focus on teamwork and personal growth.
Competitive compensation and benefits.
A chance to be part of a world-class brand known for excellence.
Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.
Skills, Knowledge & Expertise
A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required.
Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
Furthermore, the ability to communicate effectively in English is necessary.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
A competitive salary package.
Your comfortable double cabin - your space to relax and recharge.
Company-paid travel to and from the ship, so you can focus on the journey ahead.
Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
A vibrant recreation and welfare program designed to support your well-being and work-life balance.
Access to exceptional learning and development opportunities to grow your skills and advance your career.
The chance to travel the world, exploring exciting destinations while doing what you love.
A welcoming, inclusive, and dynamic work environment where your contributions are valued.
About Princess Cruises
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:
Opportunities to travel and experience new cultures.
Comprehensive training and development programs.
A strong focus on teamwork and personal growth.
Competitive compensation and benefits.
A chance to be part of a world-class brand known for excellence.
Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.