Credit and Collections Coordinator

Contacts and/or is contacted by customers in order to resolve credit and/or collection issues while maintaining customer relationships.
Telephones and/or sends form letter in initial steps of collection in delinquent account situations.
Reviews orders and checks current account status, determines credit availability, and/or releases or holds orders.
May accept payment or set-up payment schedules. Will document all customer inquiries to insure accurate credit date.
May investigate duplication claims.
Will generate and submit periodic reports regarding their responsibilities as assigned by supervisor.
May research lost or misapplied payments and/or initiate refund of over payments. xywuqvp
May help to resolve various customer issues such as: non-receipt of product, price discrepancy, and/or returns information when necessary.