Overnight Closer
Planet Fitness, Mount Pocono, PA, United States
Overnight Closer (Member Services Representative)
The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential duties and responsibilities include:
Greeting members, prospective members and guests, providing exceptional customer service.
Handling all front desk related activities including:
Answering phones in a friendly manner and assisting callers with a variety of questions.
Checking members into the system.
New member sign-up.
Taking prospective members on tours.
Facilitating needed updates to member's accounts.
Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
More than 75% of your time will be spent on cleaning the club and equipment.
Thoroughly cleaning and sanitizing restrooms, locker room areas.
Qualifications/requirements include:
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Previous overnight work experience preferred.
Physical demands include:
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50-100 lbs.
Will occasionally encounter toxic chemicals during shift.
Work hours include:
Monday 10 pm to Tuesday 6 am
Tuesday 10 pm to Wednesday 6 am
Wednesday 10 pm to Thursday 6 am
Thursday 10 pm to Friday 6 am
Friday off
Saturday or Sunday required (hours vary based on scheduling needs)
Willing to travel to other Planet Fitness location for training.
The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential duties and responsibilities include:
Greeting members, prospective members and guests, providing exceptional customer service.
Handling all front desk related activities including:
Answering phones in a friendly manner and assisting callers with a variety of questions.
Checking members into the system.
New member sign-up.
Taking prospective members on tours.
Facilitating needed updates to member's accounts.
Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
More than 75% of your time will be spent on cleaning the club and equipment.
Thoroughly cleaning and sanitizing restrooms, locker room areas.
Qualifications/requirements include:
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Previous overnight work experience preferred.
Physical demands include:
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50-100 lbs.
Will occasionally encounter toxic chemicals during shift.
Work hours include:
Monday 10 pm to Tuesday 6 am
Tuesday 10 pm to Wednesday 6 am
Wednesday 10 pm to Thursday 6 am
Thursday 10 pm to Friday 6 am
Friday off
Saturday or Sunday required (hours vary based on scheduling needs)
Willing to travel to other Planet Fitness location for training.