Firearms Technical Specialist (West Palm Beach)
CANiK, West Palm Beach, FL, United States
Position Summary
The Firearms Technical Specialist serves as a subject matter expert on Canik USA firearms, providing advanced technical guidance, product expertise, and diagnostic support to customers, dealers, and internal teams. This role focuses on deep product knowledge, mechanical troubleshooting, and performance optimization across the Canik product line.
The ideal candidate has strong mechanical aptitude, extensive firearms knowledge, and the ability to translate complex technical information into clear, actionable guidance.
Key Responsibilities
Serve as a technical information authority on all Canik firearms, accessories, and related systems for consumer-related matters
Assist with ecommerce development including product descriptions and information
Drive daily maintenance of ecommerce order-related inquiries
Represent the product management team in the industry network
Analyze product feedback and identify trends to support continuous improvement and product quality
Document technical findings, recurring issues, and resolutions within internal systems
Partner with Product Development and other departments to resolve complex technical matters
Assist in the creation and maintenance of technical documentation, manuals, and support resources
Support product launches by developing deep expertise in new models, features, and enhancements
Educate internal teams and external partners on product specifications, capabilities, and proper use
Stay current on industry trends, firearm technology, and applicable regulations
Qualifications
Required:
2+ years of experience in a technical product, support, or specialist role (firearms or mechanical products preferred)
Strong working knowledge of firearms, including handgun platforms and safe handling practices
Proven troubleshooting and diagnostic skills
Strong verbal and written communication skills
Ability to explain technical concepts clearly and effectively
Proficiency with CRM or internal tracking systems and standard computer applications
Preferred:
Prior experience in the firearms industry or as a certified armorer
Military, law enforcement, or competitive shooting background
Experience with firearm diagnostics, repair, or quality control processes
Exposure to supporting dealer networks or product distribution channels
The Firearms Technical Specialist serves as a subject matter expert on Canik USA firearms, providing advanced technical guidance, product expertise, and diagnostic support to customers, dealers, and internal teams. This role focuses on deep product knowledge, mechanical troubleshooting, and performance optimization across the Canik product line.
The ideal candidate has strong mechanical aptitude, extensive firearms knowledge, and the ability to translate complex technical information into clear, actionable guidance.
Key Responsibilities
Serve as a technical information authority on all Canik firearms, accessories, and related systems for consumer-related matters
Assist with ecommerce development including product descriptions and information
Drive daily maintenance of ecommerce order-related inquiries
Represent the product management team in the industry network
Analyze product feedback and identify trends to support continuous improvement and product quality
Document technical findings, recurring issues, and resolutions within internal systems
Partner with Product Development and other departments to resolve complex technical matters
Assist in the creation and maintenance of technical documentation, manuals, and support resources
Support product launches by developing deep expertise in new models, features, and enhancements
Educate internal teams and external partners on product specifications, capabilities, and proper use
Stay current on industry trends, firearm technology, and applicable regulations
Qualifications
Required:
2+ years of experience in a technical product, support, or specialist role (firearms or mechanical products preferred)
Strong working knowledge of firearms, including handgun platforms and safe handling practices
Proven troubleshooting and diagnostic skills
Strong verbal and written communication skills
Ability to explain technical concepts clearly and effectively
Proficiency with CRM or internal tracking systems and standard computer applications
Preferred:
Prior experience in the firearms industry or as a certified armorer
Military, law enforcement, or competitive shooting background
Experience with firearm diagnostics, repair, or quality control processes
Exposure to supporting dealer networks or product distribution channels