Bilingual Customer Service- Dispatcher (Houston)
Precision Glass Industries, Houston, TX, United States
BILINGUAL CSR/DISPATCHER (English/Spanish)
At Precision Glass Industries, we are driven by strong core values: integrity, respect, initiative, and work ethic. We are looking for a customer- focused, detail- oriented Bilingual CSR/Dispatcher to join our team and support daily operations by coordinating deliveries, assisting customers, and ensuring smooth communication between drivers and clients.
This role is ideal for someone who thrives in a fast-paced environment, can multitask effectively, and is confident making decisions under pressure.
The CSR/Dispatcher acts as the main point of contact between customers and operations. This role ensures timely deliveries, resolves issues, and maintains high customer satisfaction through clear and professional communication.
Key Responsibilities
Identify customer needs and provide timely, effective solutions
Build strong relationships with customer accounts through consistent communication
Provide accurate shipment updates and delivery information
Communicate with drivers regarding delivery issues and route adjustments
Handle and resolve driver-related concerns in real time
Reschedule orders and prioritize urgent deliveries
Track shipments and ensure on-time performance
Maintain records of customer interactions and documentation
Follow company communication procedures and policies
Manage high volume of incoming and outgoing calls
Deliver excellent customer service and go the extra mile to support clients
Qualifications & Skills
Bilingual (English/Spanish) –
Required
Minimum
1 year of Dispatch/Shipping experience – Required
Minimum
1 year of Customer Service experience – Required
Strong phone skills and active listening abilities
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving and decision-making skills
Ability to communicate difficult information professionally
Customer-oriented with a positive and friendly attitude
Proficient in Microsoft Office (Excel, Outlook, etc.)
High school diploma or equivalent
Preferred
Experience in the
glass industry
At Precision Glass Industries, we are driven by strong core values: integrity, respect, initiative, and work ethic. We are looking for a customer- focused, detail- oriented Bilingual CSR/Dispatcher to join our team and support daily operations by coordinating deliveries, assisting customers, and ensuring smooth communication between drivers and clients.
This role is ideal for someone who thrives in a fast-paced environment, can multitask effectively, and is confident making decisions under pressure.
The CSR/Dispatcher acts as the main point of contact between customers and operations. This role ensures timely deliveries, resolves issues, and maintains high customer satisfaction through clear and professional communication.
Key Responsibilities
Identify customer needs and provide timely, effective solutions
Build strong relationships with customer accounts through consistent communication
Provide accurate shipment updates and delivery information
Communicate with drivers regarding delivery issues and route adjustments
Handle and resolve driver-related concerns in real time
Reschedule orders and prioritize urgent deliveries
Track shipments and ensure on-time performance
Maintain records of customer interactions and documentation
Follow company communication procedures and policies
Manage high volume of incoming and outgoing calls
Deliver excellent customer service and go the extra mile to support clients
Qualifications & Skills
Bilingual (English/Spanish) –
Required
Minimum
1 year of Dispatch/Shipping experience – Required
Minimum
1 year of Customer Service experience – Required
Strong phone skills and active listening abilities
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving and decision-making skills
Ability to communicate difficult information professionally
Customer-oriented with a positive and friendly attitude
Proficient in Microsoft Office (Excel, Outlook, etc.)
High school diploma or equivalent
Preferred
Experience in the
glass industry