MSP Operations Technician - II (Milwaukee)
Staffing Delivered, Milwaukee, WI, United States
We are seeking a skilled and proactive
Operations Technician
to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.
This position is ideal for someone who combines hands-on technical expertise with strong organizational skills and a proactive, ownership-driven mindset.
Key Responsibilities
Resolve escalated
Level 2 support tickets
while meeting SLA expectations
Manage and fulfill complex technical service requests
Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
Perform
on-site and remote service calls
to diagnose and resolve issues
Oversee
end-user onboarding and offboarding , ensuring smooth transitions
Maintain accurate
inventory records , including audits and equipment tracking
Handle
shipping and receiving
of IT hardware and components
Take
ownership of assigned products , including documentation, maintenance, and troubleshooting
Participate in
custom and templated IT projects , executing assigned tasks
Join
on-call rotation
to support after-hours critical issues
Qualifications
Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
2+ years of experience in a technical support or IT operations role
Strong knowledge of:
Computer hardware & software
Networking fundamentals
System configuration and troubleshooting
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical thinking skills
Excellent communication and customer service abilities
Ability to lift and move IT equipment as needed
Valid driver’s license and willingness to travel to client sites
Preferred Qualifications
Experience in managed services (MSP environment)
Familiarity with ticketing systems and remote monitoring tools
Exposure to server builds, network infrastructure, or security systems
Benefits
Competitive hourly pay starting at $28/hour
Opportunities for advancement and skill development
Hands-on experience with diverse technologies and environments
Supportive, team-oriented work culture
Schedule
Full-time, Monday–Friday
Participation in on-call rotation required
Operations Technician
to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.
This position is ideal for someone who combines hands-on technical expertise with strong organizational skills and a proactive, ownership-driven mindset.
Key Responsibilities
Resolve escalated
Level 2 support tickets
while meeting SLA expectations
Manage and fulfill complex technical service requests
Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
Perform
on-site and remote service calls
to diagnose and resolve issues
Oversee
end-user onboarding and offboarding , ensuring smooth transitions
Maintain accurate
inventory records , including audits and equipment tracking
Handle
shipping and receiving
of IT hardware and components
Take
ownership of assigned products , including documentation, maintenance, and troubleshooting
Participate in
custom and templated IT projects , executing assigned tasks
Join
on-call rotation
to support after-hours critical issues
Qualifications
Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
2+ years of experience in a technical support or IT operations role
Strong knowledge of:
Computer hardware & software
Networking fundamentals
System configuration and troubleshooting
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical thinking skills
Excellent communication and customer service abilities
Ability to lift and move IT equipment as needed
Valid driver’s license and willingness to travel to client sites
Preferred Qualifications
Experience in managed services (MSP environment)
Familiarity with ticketing systems and remote monitoring tools
Exposure to server builds, network infrastructure, or security systems
Benefits
Competitive hourly pay starting at $28/hour
Opportunities for advancement and skill development
Hands-on experience with diverse technologies and environments
Supportive, team-oriented work culture
Schedule
Full-time, Monday–Friday
Participation in on-call rotation required