Program Supervisor - BHSH (Southampton)
YAI, Southampton, NY, United States
Key/Essential Functions & Responsibilities
· Oversees all day-to-day operations of program, including the development and implementation of therapeutic programming and groups by the interdisciplinary team.
· Ensures the appropriate, therapeutically documented level of supervision in program at all times to protect the health, safety and habilitation of the people we support, consistent with agency philosophy and department practices and in line with Federal, State, Local and regulatory requirements.
· Provides effective leadership, developing a team that provides quality care and positive outcomes by maintaining a work environment that is free from harassment and discrimination and by fostering an open-door policy, using participatory management to maintain direct relationships with staff and bolster morale.
· Coordinates all members of the interdisciplinary team (IDT), promoting and maintaining the excellence of the program and ensuring implementation of person-centered treatment and behavior plans and coordination of medical care, medication administration and other necessary services in accordance with all applicable written plans.
· Maintains a safe, secure and compliant work environment for staff and the people we support by understanding, communicating, keeping current with and adhering to all applicable processes, procedures,regulations, other requirements and best practices, including for documenting, tracking and reporting incidents and other occurrences (e.g. workplace injuries, incidents, errors, absences, leaves, etc.).
· Directly supervises direct care staff and supports Assistant Supervisor in supervision of DSP/RBTs, regularly directing activities to ensure the needs of the people we support are met, providing support and feedback and ensuring completion of on-site orientation, program-specific and other trainings and appropriate documentation of initial and renewed credentials in electronic and paper files, in accordance with all applicable requirements.
· Assigns responsibilities, ensuring appropriate staff coverage and managing staff schedules in appropriate electronic systems with consideration for scheduled time off, unscheduled absences and operational needs, including community or off-site activities and trainings and secures coverage to ensure appropriate levels of supervision on all shifts; escalates staffing concerns to supervisor accordingly.
· Ensures ongoing performance management of program staff, consistently applying and enforcing applicable policies, procedures and productivity standards by regularly engaging employees, providing regular feedback,ongoing supervision, observation and development, conducting impact discussions and completing written evaluations, development plans or corrective actions, as needed. · Initiates, reviews or approves staff status, work hour, promotions, demotions, transfers and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner.
· Ensures timekeeping records and approvals through Workday are completed accurately and on a timely basis to support payroll processing; identifies concerns with attendance, work hours and/or time tracking, resolving with staff or coordinating resolutions and coverage with leadership, when needed.
· Plays an active role in the hiring process, interviewing and selecting qualified staff based on program needs and facilitating recruiting needs in collaboration with Human Resources (HR) team.
· Organizes and presents ongoing trainings, including program-specific trainings regarding program operations, policies, procedures and administrative tasks relating to financial, clinical and/or medical functions and provides on-the-job training and education to direct care staff during shifts, when needed.
· Oversees facility maintenance and upkeep, reporting maintenance and safety concerns to appropriate designee and coordinating resolutions, as needed and coordinates supply-related needs, maintaining and appropriately documenting an adequate inventory of food, hygiene, general and therapeutic supplies, in accordance with all applicable requirements.
· Oversees all financial systems for program, including maintaining records for the people we support and program expenditures, including petty cash to ensure fiscal responsibility and integrity and adherence to budgetary guidelines.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical
capabilities (e.g. lifting, assisting lifting, standing, etc.)
· Consistent with 42 CFR 483.430, must meet the federal requirements for a QIDP:
o Have at least 1 year of experience working directly with persons with intellectual disability or other developmental disabilities; and
o Is one of the following:
§ Doctor of medicine or osteopathy; or
§ Registered nurse; or
§ For Human Services Professional, an individual who holds at least a bachelor's degree in a
human services field (including, but not limited to sociology, special education, rehabilitation
counseling and psychology).
· Shall be at least 18 years of age
· Hold or obtain within one (1) year of appointment, certification as a Registered Behavior Technician (RBT) and maintain for duration of assignment.
· Must hold or obtain (and maintain) Crisis Management Training and Ukeru Full Certification issued by Ukeru Systems and any additional certifications as required by program assigned and persons supported (e.g. Medication Administration, CPR, etc.) within one (1) year of appointment.
· Valid Driver’s license with no more than 5 points.
· New Jersey State drug test screening is mandatory prior to employment and randomly/for cause, as applicable.
· Excellent written and oral communication skills including the ability to appropriately document services provided and summarize progress and to effectively convey information across various levels, including with external providers or circles of support.
· Solid supervisory and leadership skills and ability to effectively manage, coach and support staff through hands-on support.
· Strong interpersonal and problem-solving skills and ability to remain calm, act assertively and display professional competence and good judgment in stressful situations, including with challenging individuals or behaviors and work in a high energy, fast-paced environment.
· Ability to manage multiple tasks and priorities while quickly addressing changing needs to plan and effectively meet programmatic needs.
· Highly flexible, with willingness to take initiative.
· Proficiency with computers and Microsoft Office Suite and ability to quickly learn electronic systems including
Workday and electronic medical record/documentation systems (DA, BA, etc.) to complete tasks.
· Ability to report regularly to assigned program and to remain on shift to provide coverage and/or to facilitate coverage needs to maintain minimum coverage requirements of program.
· Ability to respond to calls and programmatic needs beyond regular work hours/be on-call, as needed.
· Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds or running on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Individual Behavior Support Plan and Individual Emergency Intervention Plan, if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff.
· Oversees all day-to-day operations of program, including the development and implementation of therapeutic programming and groups by the interdisciplinary team.
· Ensures the appropriate, therapeutically documented level of supervision in program at all times to protect the health, safety and habilitation of the people we support, consistent with agency philosophy and department practices and in line with Federal, State, Local and regulatory requirements.
· Provides effective leadership, developing a team that provides quality care and positive outcomes by maintaining a work environment that is free from harassment and discrimination and by fostering an open-door policy, using participatory management to maintain direct relationships with staff and bolster morale.
· Coordinates all members of the interdisciplinary team (IDT), promoting and maintaining the excellence of the program and ensuring implementation of person-centered treatment and behavior plans and coordination of medical care, medication administration and other necessary services in accordance with all applicable written plans.
· Maintains a safe, secure and compliant work environment for staff and the people we support by understanding, communicating, keeping current with and adhering to all applicable processes, procedures,regulations, other requirements and best practices, including for documenting, tracking and reporting incidents and other occurrences (e.g. workplace injuries, incidents, errors, absences, leaves, etc.).
· Directly supervises direct care staff and supports Assistant Supervisor in supervision of DSP/RBTs, regularly directing activities to ensure the needs of the people we support are met, providing support and feedback and ensuring completion of on-site orientation, program-specific and other trainings and appropriate documentation of initial and renewed credentials in electronic and paper files, in accordance with all applicable requirements.
· Assigns responsibilities, ensuring appropriate staff coverage and managing staff schedules in appropriate electronic systems with consideration for scheduled time off, unscheduled absences and operational needs, including community or off-site activities and trainings and secures coverage to ensure appropriate levels of supervision on all shifts; escalates staffing concerns to supervisor accordingly.
· Ensures ongoing performance management of program staff, consistently applying and enforcing applicable policies, procedures and productivity standards by regularly engaging employees, providing regular feedback,ongoing supervision, observation and development, conducting impact discussions and completing written evaluations, development plans or corrective actions, as needed. · Initiates, reviews or approves staff status, work hour, promotions, demotions, transfers and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner.
· Ensures timekeeping records and approvals through Workday are completed accurately and on a timely basis to support payroll processing; identifies concerns with attendance, work hours and/or time tracking, resolving with staff or coordinating resolutions and coverage with leadership, when needed.
· Plays an active role in the hiring process, interviewing and selecting qualified staff based on program needs and facilitating recruiting needs in collaboration with Human Resources (HR) team.
· Organizes and presents ongoing trainings, including program-specific trainings regarding program operations, policies, procedures and administrative tasks relating to financial, clinical and/or medical functions and provides on-the-job training and education to direct care staff during shifts, when needed.
· Oversees facility maintenance and upkeep, reporting maintenance and safety concerns to appropriate designee and coordinating resolutions, as needed and coordinates supply-related needs, maintaining and appropriately documenting an adequate inventory of food, hygiene, general and therapeutic supplies, in accordance with all applicable requirements.
· Oversees all financial systems for program, including maintaining records for the people we support and program expenditures, including petty cash to ensure fiscal responsibility and integrity and adherence to budgetary guidelines.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical
capabilities (e.g. lifting, assisting lifting, standing, etc.)
· Consistent with 42 CFR 483.430, must meet the federal requirements for a QIDP:
o Have at least 1 year of experience working directly with persons with intellectual disability or other developmental disabilities; and
o Is one of the following:
§ Doctor of medicine or osteopathy; or
§ Registered nurse; or
§ For Human Services Professional, an individual who holds at least a bachelor's degree in a
human services field (including, but not limited to sociology, special education, rehabilitation
counseling and psychology).
· Shall be at least 18 years of age
· Hold or obtain within one (1) year of appointment, certification as a Registered Behavior Technician (RBT) and maintain for duration of assignment.
· Must hold or obtain (and maintain) Crisis Management Training and Ukeru Full Certification issued by Ukeru Systems and any additional certifications as required by program assigned and persons supported (e.g. Medication Administration, CPR, etc.) within one (1) year of appointment.
· Valid Driver’s license with no more than 5 points.
· New Jersey State drug test screening is mandatory prior to employment and randomly/for cause, as applicable.
· Excellent written and oral communication skills including the ability to appropriately document services provided and summarize progress and to effectively convey information across various levels, including with external providers or circles of support.
· Solid supervisory and leadership skills and ability to effectively manage, coach and support staff through hands-on support.
· Strong interpersonal and problem-solving skills and ability to remain calm, act assertively and display professional competence and good judgment in stressful situations, including with challenging individuals or behaviors and work in a high energy, fast-paced environment.
· Ability to manage multiple tasks and priorities while quickly addressing changing needs to plan and effectively meet programmatic needs.
· Highly flexible, with willingness to take initiative.
· Proficiency with computers and Microsoft Office Suite and ability to quickly learn electronic systems including
Workday and electronic medical record/documentation systems (DA, BA, etc.) to complete tasks.
· Ability to report regularly to assigned program and to remain on shift to provide coverage and/or to facilitate coverage needs to maintain minimum coverage requirements of program.
· Ability to respond to calls and programmatic needs beyond regular work hours/be on-call, as needed.
· Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds or running on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Individual Behavior Support Plan and Individual Emergency Intervention Plan, if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff.