Technical Support Specialist
KARL STORZ ENDOSCOPY, El Segundo, CA, United States
Technical Support Specialist
Medical Devices | Field & Depot Service
Make a direct impact on patient care by keeping worldclass medical technology running at its best.
Pay range: $62,500 - $81,200 CAN
KARL STORZ is seeking a
Technical Support Specialist
to deliver exceptional service and technical expertise across the full lifecycle of our medical devices-from installation through ongoing support. In this highly visible role, you'll partner closely with Sales and Service teams to ensure optimal performance, minimize downtime, and exceed customer expectations in clinical environments.
What You'll Do
Troubleshoot, repair, calibrate, and service KARL STORZ medical equipment, including OR1 Integrated Operating Rooms
Perform on-site field service, preventative maintenance, and equipment installations
Support customer demos, conferences, loaners, and equipment evaluations
Document service activities using SAP ERP and quality system documentation
Collaborate with Account Executives to promote service programs and displace competitive products
Deliver high-quality customer support in fast-paced, high-stakes environments
Travel extensively within your region to support customer sites
What You Bring
Strong electronic, electrical, mechanical, and troubleshooting expertise
Working knowledge of networking/IP-based systems (a plus)
Excellent communication and organizational skills
Proficiency with basic software tools (Microsoft Office)
Ability to work flexible schedules, lift up to 50 lbs, and travel extensively
Valid driver's license and commitment to safety and compliance
Bilingual skills (French/English) are an asset
Qualifications
Technical diploma in health sciences or a related field (required)
Bachelor's degree preferred
3-5 years of experience in a technical support or service role within the medical device industry
Equivalent combinations of education and experience will be considered
Why Join KARL STORZ?
Be part of a global leader in medical innovation
Hands-on work with advanced surgical and OR integration technologies
Ongoing technical training in the U.S. and Europe
A culture focused on quality, service excellence, and customer satisfaction
#LI-CW1
Medical Devices | Field & Depot Service
Make a direct impact on patient care by keeping worldclass medical technology running at its best.
Pay range: $62,500 - $81,200 CAN
KARL STORZ is seeking a
Technical Support Specialist
to deliver exceptional service and technical expertise across the full lifecycle of our medical devices-from installation through ongoing support. In this highly visible role, you'll partner closely with Sales and Service teams to ensure optimal performance, minimize downtime, and exceed customer expectations in clinical environments.
What You'll Do
Troubleshoot, repair, calibrate, and service KARL STORZ medical equipment, including OR1 Integrated Operating Rooms
Perform on-site field service, preventative maintenance, and equipment installations
Support customer demos, conferences, loaners, and equipment evaluations
Document service activities using SAP ERP and quality system documentation
Collaborate with Account Executives to promote service programs and displace competitive products
Deliver high-quality customer support in fast-paced, high-stakes environments
Travel extensively within your region to support customer sites
What You Bring
Strong electronic, electrical, mechanical, and troubleshooting expertise
Working knowledge of networking/IP-based systems (a plus)
Excellent communication and organizational skills
Proficiency with basic software tools (Microsoft Office)
Ability to work flexible schedules, lift up to 50 lbs, and travel extensively
Valid driver's license and commitment to safety and compliance
Bilingual skills (French/English) are an asset
Qualifications
Technical diploma in health sciences or a related field (required)
Bachelor's degree preferred
3-5 years of experience in a technical support or service role within the medical device industry
Equivalent combinations of education and experience will be considered
Why Join KARL STORZ?
Be part of a global leader in medical innovation
Hands-on work with advanced surgical and OR integration technologies
Ongoing technical training in the U.S. and Europe
A culture focused on quality, service excellence, and customer satisfaction
#LI-CW1