Front Office Supervisor - DoubleTree by Hilton Orlando
Hilton Worldwide, Inc., Orlando, FL, United States
Front Office Supervisor
Job Number: HOT0CHJR
Location: DoubleTree Orlando Disney World Walt Disney World, 2305 Hotel Plaza Boulevard Lake Buena Vista 32830-2811
A 236‑room hotel located one mile from the Disney Springs area. 5+ team members report to the Front Office Manager.
Ideal candidate has 2+ years as a Guest Service Agent in hospitality. Experience with OnQ preferred. Ability to work required shifts. Passion for leading a team and enhancing guest experience.
Shift Pattern
Full availability AM/PM shifts (Weekdays, weekends, holidays as needed).
Pay Rate
$20.53 per hour plus opportunity to earn incentives.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: wide variety of educational credentials through Guild Education, including college degrees and professional certifications*
401(k) plan and company match to help save for your retirement
Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What we’re looking for
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
Quality
Productivity
Customer Focus
Schedule
Full‑time
Job Category
Guest Services, Operations, and Front Office
Brand
DoubleTree by Hilton
#J-18808-Ljbffr
Job Number: HOT0CHJR
Location: DoubleTree Orlando Disney World Walt Disney World, 2305 Hotel Plaza Boulevard Lake Buena Vista 32830-2811
A 236‑room hotel located one mile from the Disney Springs area. 5+ team members report to the Front Office Manager.
Ideal candidate has 2+ years as a Guest Service Agent in hospitality. Experience with OnQ preferred. Ability to work required shifts. Passion for leading a team and enhancing guest experience.
Shift Pattern
Full availability AM/PM shifts (Weekdays, weekends, holidays as needed).
Pay Rate
$20.53 per hour plus opportunity to earn incentives.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: wide variety of educational credentials through Guild Education, including college degrees and professional certifications*
401(k) plan and company match to help save for your retirement
Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What we’re looking for
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
Quality
Productivity
Customer Focus
Schedule
Full‑time
Job Category
Guest Services, Operations, and Front Office
Brand
DoubleTree by Hilton
#J-18808-Ljbffr