Radiology Scheduler Call Center
Dr. Mylissa's Medical Boutique, Corvallis, OR, United States
Optum NY/NJ is hiring a Radiology Scheduler for our Call Center team in Mount Kisco, NY.
The role supports the Optum Care Delivery team by coordinating radiology scheduling, insurance verification, and patient communications to help meet financial, clinical, and service goals.
Schedule:
Monday through Friday, 40 hours per week, 10:00 am‑7:00 pm; rotating Saturdays 8:00 am‑3:00 pm.
Location:
100 South Bedford St., Mount Kisco, NY 10549.
Primary Responsibilities
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Scheduling radiology procedures in an organized and efficient manner
Knowledge of medical terminology and radiology procedures and requirements
File and maintain medical records
Confirms and schedule appointments
Answering incoming and outgoing telephone calls promptly and courteously,
Perform referral documentation promptly
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow‑up appointments and obtaining copies of lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Cross‑train and help in other locations if needed
Performs other duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of computer proficiency experience (multi‑tasking through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or healthcare related experience
Ability to work a 40‑hour work week with rotating Saturdays
Preferred Qualifications
1+ years of experience in a call center
1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays, and maintaining medical records
Experience working with an electronic health record (EPIC)
Experience working with scheduling programs
Knowledge of Radiology
Knowledge of medical terminology
Soft Skills
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi‑task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast‑paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay
The hourly pay ranges from $16.15 to $28.80 per hour based on full‑time employment.
Benefits
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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The role supports the Optum Care Delivery team by coordinating radiology scheduling, insurance verification, and patient communications to help meet financial, clinical, and service goals.
Schedule:
Monday through Friday, 40 hours per week, 10:00 am‑7:00 pm; rotating Saturdays 8:00 am‑3:00 pm.
Location:
100 South Bedford St., Mount Kisco, NY 10549.
Primary Responsibilities
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Scheduling radiology procedures in an organized and efficient manner
Knowledge of medical terminology and radiology procedures and requirements
File and maintain medical records
Confirms and schedule appointments
Answering incoming and outgoing telephone calls promptly and courteously,
Perform referral documentation promptly
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow‑up appointments and obtaining copies of lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Cross‑train and help in other locations if needed
Performs other duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of computer proficiency experience (multi‑tasking through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or healthcare related experience
Ability to work a 40‑hour work week with rotating Saturdays
Preferred Qualifications
1+ years of experience in a call center
1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays, and maintaining medical records
Experience working with an electronic health record (EPIC)
Experience working with scheduling programs
Knowledge of Radiology
Knowledge of medical terminology
Soft Skills
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi‑task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast‑paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay
The hourly pay ranges from $16.15 to $28.80 per hour based on full‑time employment.
Benefits
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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