Program Advisor
Lone Star Circle of Care, Austin, TX, United States
We are seeking a Program Advisor who is passionate about making a difference in our community. At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Program Advisors provide financial screening and program registration services for new and returning LSCC patients/clients, educate clients on the registration process, determine eligibility for applicable programs (including the LSCC Sliding Fee Discount Schedule, Medicaid, CHIP, MAP, WILCO, and other state or federal programs), and travel to other LSCC facilities as needed. This position requires the ability to build and maintain professional relationships across all levels of the organization and deliver excellent customer service.
A Day in the Life of a Program Advisor
Provide accurate and timely program registration for new and returning LSCC patients.
Receive scheduled and unscheduled calls through Patient Navigation Center for program registration.
Perform thorough registration to ensure accurate program findings for Sliding Fee Scale assignment.
Allocate appropriate time to each call to support patient completion and appointment retention while maintaining workflow.
Make outbound calls as needed for registration, case follow-up, or scheduling.
Accurately identify programs for which patients may be eligible.
Collaborate with front office staff to ensure adherence to program registration policies and maintain clear, effective communication to support efficient patient intake and workflow.
Complete all registration documentation in a timely, accurate, and professional manner.
Use Medicaider, Electronic Health Records, insurance verification tools, and other systems to maintain complete and accurate patient documentation.
Complete all case documentation electronically, maintaining a paperless workflow.
Maintain appropriate electronic flags for timely patient follow‑up.
Ensure documentation supports care coordination and program continuity.
Perform other duties as assigned.
Minimum Qualifications
High school diploma or GED.
Proficiency with MS Office Suite (Word, Excel, and Outlook) and strong technical aptitude.
Preferred Experience and Skills
Associate’s degree.
Minimum of 1 year experience in program eligibility or related health and human‑services work.
Bilingual English/Spanish language skills.
Key Success Factors
The ability to problem solve.
Organizational skills.
Attention to detail.
Team player personality.
Time management.
Benefits
Competitive salary.
Medical, Dental, and Vision insurance.
LSCC paid Life insurance.
LSCC paid Short‑Term and Long‑Term Disability insurance.
Paid Time Off.
403(b) Employee Retirement Plan.
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A Day in the Life of a Program Advisor
Provide accurate and timely program registration for new and returning LSCC patients.
Receive scheduled and unscheduled calls through Patient Navigation Center for program registration.
Perform thorough registration to ensure accurate program findings for Sliding Fee Scale assignment.
Allocate appropriate time to each call to support patient completion and appointment retention while maintaining workflow.
Make outbound calls as needed for registration, case follow-up, or scheduling.
Accurately identify programs for which patients may be eligible.
Collaborate with front office staff to ensure adherence to program registration policies and maintain clear, effective communication to support efficient patient intake and workflow.
Complete all registration documentation in a timely, accurate, and professional manner.
Use Medicaider, Electronic Health Records, insurance verification tools, and other systems to maintain complete and accurate patient documentation.
Complete all case documentation electronically, maintaining a paperless workflow.
Maintain appropriate electronic flags for timely patient follow‑up.
Ensure documentation supports care coordination and program continuity.
Perform other duties as assigned.
Minimum Qualifications
High school diploma or GED.
Proficiency with MS Office Suite (Word, Excel, and Outlook) and strong technical aptitude.
Preferred Experience and Skills
Associate’s degree.
Minimum of 1 year experience in program eligibility or related health and human‑services work.
Bilingual English/Spanish language skills.
Key Success Factors
The ability to problem solve.
Organizational skills.
Attention to detail.
Team player personality.
Time management.
Benefits
Competitive salary.
Medical, Dental, and Vision insurance.
LSCC paid Life insurance.
LSCC paid Short‑Term and Long‑Term Disability insurance.
Paid Time Off.
403(b) Employee Retirement Plan.
#J-18808-Ljbffr