Network Technician, Night Shift B
Samsung SDS America, Taylor, TX, United States
Company Overview
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise‑grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare and other industries to drive business in a hyper‑connected economy helping them to increase productivity, safeguard assets and make smarter decisions.
Position Summary
Samsung SDS is looking for an energetic Network Technician for our compressed night shift to support our Network Team at our manufacturing campus in Taylor, TX. This technician will work closely with the Network Team to actively perform network monitoring, provide first‑level troubleshooting to network issues, handle escalations, communicate with internal teams about alerts and issues, participate in network issue resolution as needed, perform network audits and occasionally support the network team for project execution during night change windows. We are looking for someone who can follow SOPs, has the right work attitude, is willing to help others, has a sense of responsibility, passion for networks and a desire to learn. The technician will adhere to all Samsung policies, follow procedures and be flexible with schedule per job demands.
Schedule: 7:00 pm – 7:00 am Sunday, Monday, Tuesday; every other Saturday with occasional day shift support per business needs. Technician must live within an hour from North Taylor, TX.
Responsibilities
Proactive network monitoring and first‑level support to network incidents for night shift
Work proactively with Network Engineers and Cable Technicians on incident prevention and service restoration
Support the Network Team with lab setups, device OS upgrades, new device configuration, network audits and other small projects as needed
Configure network equipment and replace faulty equipment under guidance of the Network Team
Actively participate as a buddy check for network engineers during night change windows
Create vendor support cases and follow up to process RMAs
Provide occasional extended hours support during high‑project seasons and during site maintenance days
Respond to incidents within SLA
Follow SOPs, create reports as requested, update management systems and effectively communicate with team members and management
Create daily pass‑down report
Required Qualifications
High school diploma or equivalent
2+ years of Network Help Desk or Network Technician experience
Cisco Certified Technician (CCT) or Cisco Certified Network Associate (CCNA) or CompTIA A+ certification
Experience with VLANs, subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, Telnet, traceroute, optical transceivers, hubs, switches
Live within 1 hour of Taylor, Texas
Proficient in Word, Excel, PowerPoint, Visio
Ability to work well within a team and mentor other network technicians
Strong sense of responsibility
Can lift equipment up to 40 lb and wear a complete cleanroom smock inside an electronic semiconductor facility
Eligible to work in the US for any employer without restrictions and based in the continental US
Preferred Qualifications
CCNA certification or 3 years experience in a network technician role
Associate’s degree or higher
Experience with switch configuration, IP subnetting and network troubleshooting
Benefits
Top‑notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401(k) match and savings plan
Flexible spending accounts
Life insurance
Paid holidays
Paid time off
Additional benefits
Samsung SDS America, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition or any other characteristic protected by law.
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Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise‑grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare and other industries to drive business in a hyper‑connected economy helping them to increase productivity, safeguard assets and make smarter decisions.
Position Summary
Samsung SDS is looking for an energetic Network Technician for our compressed night shift to support our Network Team at our manufacturing campus in Taylor, TX. This technician will work closely with the Network Team to actively perform network monitoring, provide first‑level troubleshooting to network issues, handle escalations, communicate with internal teams about alerts and issues, participate in network issue resolution as needed, perform network audits and occasionally support the network team for project execution during night change windows. We are looking for someone who can follow SOPs, has the right work attitude, is willing to help others, has a sense of responsibility, passion for networks and a desire to learn. The technician will adhere to all Samsung policies, follow procedures and be flexible with schedule per job demands.
Schedule: 7:00 pm – 7:00 am Sunday, Monday, Tuesday; every other Saturday with occasional day shift support per business needs. Technician must live within an hour from North Taylor, TX.
Responsibilities
Proactive network monitoring and first‑level support to network incidents for night shift
Work proactively with Network Engineers and Cable Technicians on incident prevention and service restoration
Support the Network Team with lab setups, device OS upgrades, new device configuration, network audits and other small projects as needed
Configure network equipment and replace faulty equipment under guidance of the Network Team
Actively participate as a buddy check for network engineers during night change windows
Create vendor support cases and follow up to process RMAs
Provide occasional extended hours support during high‑project seasons and during site maintenance days
Respond to incidents within SLA
Follow SOPs, create reports as requested, update management systems and effectively communicate with team members and management
Create daily pass‑down report
Required Qualifications
High school diploma or equivalent
2+ years of Network Help Desk or Network Technician experience
Cisco Certified Technician (CCT) or Cisco Certified Network Associate (CCNA) or CompTIA A+ certification
Experience with VLANs, subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, Telnet, traceroute, optical transceivers, hubs, switches
Live within 1 hour of Taylor, Texas
Proficient in Word, Excel, PowerPoint, Visio
Ability to work well within a team and mentor other network technicians
Strong sense of responsibility
Can lift equipment up to 40 lb and wear a complete cleanroom smock inside an electronic semiconductor facility
Eligible to work in the US for any employer without restrictions and based in the continental US
Preferred Qualifications
CCNA certification or 3 years experience in a network technician role
Associate’s degree or higher
Experience with switch configuration, IP subnetting and network troubleshooting
Benefits
Top‑notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401(k) match and savings plan
Flexible spending accounts
Life insurance
Paid holidays
Paid time off
Additional benefits
Samsung SDS America, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition or any other characteristic protected by law.
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