Endpoint Administrator
Inside Higher Ed, Lawrenceville, GA, United States
Job Summary
The Endpoint Administrator assists with the administration of the college's supported endpoint management and configuration tools, asset management, software provisioning, patch management, endpoint security, and related utilities. The position is expected to ensure procedures and practices align with the University System of Georgia (USG) Information Technology (IT) handbook, generate data and reports to support monitoring, compliance, and continuous improvement, stay current on best practices, and collaborate across the IT organization to reduce total cost of ownership, improve service, and enhance endpoint security.
Responsibilities
Create workflow task sequences for hardware and software deployment; identify opportunities for automation and systems integration.
Package and deploy software applications to streamline the deployment process and maintain a standardized environment.
Manage device and software inventories using asset management tools in coordination with IT staff.
Create and maintain comprehensive documentation for processes, procedures, and technical tools/solutions.
Act as backup for the lead endpoint administrator.
Recommend hardware and device standards.
Provide Tier 3 support for escalated complex endpoint issues, participate actively in incident resolution, and conduct root cause analysis.
Maintain working knowledge of the USG IT handbook and all relevant policies, regulations, and laws related to endpoint management and security.
Other duties as assigned.
Required Qualifications
4 Year / Bachelor's Degree
Three or more years of relevant experience (education may be considered in lieu of experience).
Preferred Qualifications
Experience working in education.
Experience with endpoint management systems such as MCM, Intune, and JAMF.
Experience with scripting languages, mobile device management, and privilege/right management.
Experience implementing secure computing technologies and practices (anti‑virus, firewalls, security policies, automated patching, group policy, file system permissions).
Experience configuring, deploying, and managing Microsoft Security solutions.
Demonstrated experience providing technical support.
Demonstrated experience supporting Windows, Mac, iOS, and Android operating systems.
Experience working in Active Directory, Entra ID, and policy management.
Experience supporting Microsoft 365 applications and environment.
Salary
63,500 - 79,500
Knowledge, Skills & Abilities
Experience with Active Directory, Entra ID, and policy management.
Experience with tools commonly used to manage and configure endpoints such as MCM, Intune, and JAMF.
Experience with cybersecurity concepts and tools such as Microsoft Security.
Experience with Windows and Mac operating systems.
Experience with iOS and Android operating systems.
Experience with Microsoft 365 applications.
Familiarity with using ITSM solutions such as Team Dynamics, ServiceNow, or SolarWinds to track incidents, service requests, and maintain knowledge base content.
Ability to conduct knowledge transfer.
Ability to prioritize, organize and perform multiple work assignments effectively.
Ability to communicate effectively verbally and in writing.
Ability to apply problem‑solving skills.
Demonstrated effective work habits and dependability.
Conditions of Employment
Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check to demonstrate eligibility for employment with Georgia Gwinnett College (GGC). Eligibility is determined by GGC at its sole discretion, including confirmation of credentials and employment history and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test. Offers are subject to applicable federal and state laws, the Board of Regents bylaws and policies of the University System of Georgia (USG).
Equal Employment Opportunity
Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. For individuals requiring disability‑related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407‑5746 or email hr@ggc.edu.
Background Check
Position of Trust + Education
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The Endpoint Administrator assists with the administration of the college's supported endpoint management and configuration tools, asset management, software provisioning, patch management, endpoint security, and related utilities. The position is expected to ensure procedures and practices align with the University System of Georgia (USG) Information Technology (IT) handbook, generate data and reports to support monitoring, compliance, and continuous improvement, stay current on best practices, and collaborate across the IT organization to reduce total cost of ownership, improve service, and enhance endpoint security.
Responsibilities
Create workflow task sequences for hardware and software deployment; identify opportunities for automation and systems integration.
Package and deploy software applications to streamline the deployment process and maintain a standardized environment.
Manage device and software inventories using asset management tools in coordination with IT staff.
Create and maintain comprehensive documentation for processes, procedures, and technical tools/solutions.
Act as backup for the lead endpoint administrator.
Recommend hardware and device standards.
Provide Tier 3 support for escalated complex endpoint issues, participate actively in incident resolution, and conduct root cause analysis.
Maintain working knowledge of the USG IT handbook and all relevant policies, regulations, and laws related to endpoint management and security.
Other duties as assigned.
Required Qualifications
4 Year / Bachelor's Degree
Three or more years of relevant experience (education may be considered in lieu of experience).
Preferred Qualifications
Experience working in education.
Experience with endpoint management systems such as MCM, Intune, and JAMF.
Experience with scripting languages, mobile device management, and privilege/right management.
Experience implementing secure computing technologies and practices (anti‑virus, firewalls, security policies, automated patching, group policy, file system permissions).
Experience configuring, deploying, and managing Microsoft Security solutions.
Demonstrated experience providing technical support.
Demonstrated experience supporting Windows, Mac, iOS, and Android operating systems.
Experience working in Active Directory, Entra ID, and policy management.
Experience supporting Microsoft 365 applications and environment.
Salary
63,500 - 79,500
Knowledge, Skills & Abilities
Experience with Active Directory, Entra ID, and policy management.
Experience with tools commonly used to manage and configure endpoints such as MCM, Intune, and JAMF.
Experience with cybersecurity concepts and tools such as Microsoft Security.
Experience with Windows and Mac operating systems.
Experience with iOS and Android operating systems.
Experience with Microsoft 365 applications.
Familiarity with using ITSM solutions such as Team Dynamics, ServiceNow, or SolarWinds to track incidents, service requests, and maintain knowledge base content.
Ability to conduct knowledge transfer.
Ability to prioritize, organize and perform multiple work assignments effectively.
Ability to communicate effectively verbally and in writing.
Ability to apply problem‑solving skills.
Demonstrated effective work habits and dependability.
Conditions of Employment
Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check to demonstrate eligibility for employment with Georgia Gwinnett College (GGC). Eligibility is determined by GGC at its sole discretion, including confirmation of credentials and employment history and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test. Offers are subject to applicable federal and state laws, the Board of Regents bylaws and policies of the University System of Georgia (USG).
Equal Employment Opportunity
Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. For individuals requiring disability‑related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407‑5746 or email hr@ggc.edu.
Background Check
Position of Trust + Education
#J-18808-Ljbffr