Dispatcher
Forward Air Corporation, Nashville, TN, United States
Job Description
The Dispatcher is responsible for planning, scheduling and dispatching customer freight, owning the relationship with Independent Contractors, and coordinating timely, accurate delivery of goods. The role provides exceptional driver support, responds quickly to questions and troubleshooting, and proactively monitors freight movement to ensure customer satisfaction.
Core Duties & Responsibilities
Coordinate, schedule, dispatch and plan customer freight shipments
Act as the main point of contact for driver-facing communication via phone, Qualcomm and e-mail
Develop strong relationships with Independent Contractors within the assigned fleet
Offer exceptional support to drivers to ensure their professional needs are met
Monitor shipments throughout transit to effectively meet delivery schedules
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Monitor performance and available hours of fleet drivers
Work cooperatively with customer service/sales to provide solutions for customer needs and resolve issues
Perform other duties as assigned
Requirements
Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry-leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working-team relationships with all support departments
Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Outlook, etc.
Willingness to work a flexible schedule
Skills
Ideal candidate has a "can do" attitude with a "will do" work ethic
Ability to work in a fast-paced environment
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus
Forward Air is an Equal Opportunity employer.
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The Dispatcher is responsible for planning, scheduling and dispatching customer freight, owning the relationship with Independent Contractors, and coordinating timely, accurate delivery of goods. The role provides exceptional driver support, responds quickly to questions and troubleshooting, and proactively monitors freight movement to ensure customer satisfaction.
Core Duties & Responsibilities
Coordinate, schedule, dispatch and plan customer freight shipments
Act as the main point of contact for driver-facing communication via phone, Qualcomm and e-mail
Develop strong relationships with Independent Contractors within the assigned fleet
Offer exceptional support to drivers to ensure their professional needs are met
Monitor shipments throughout transit to effectively meet delivery schedules
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Monitor performance and available hours of fleet drivers
Work cooperatively with customer service/sales to provide solutions for customer needs and resolve issues
Perform other duties as assigned
Requirements
Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry-leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working-team relationships with all support departments
Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Outlook, etc.
Willingness to work a flexible schedule
Skills
Ideal candidate has a "can do" attitude with a "will do" work ethic
Ability to work in a fast-paced environment
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus
Forward Air is an Equal Opportunity employer.
#J-18808-Ljbffr