PC Technician
Zensar Technologies, Dallas, NC, United States
Dell PC Technician Role Overview
The Dell PC Technician is responsible for providing hands‑on desktop and endpoint support for Dell laptops and desktops, including setup, imaging, troubleshooting, and lifecycle management. The role focuses on supporting end users, resolving hardware and software issues, managing tickets, and ensuring reliable device operations in a structured IT environment.
Key Responsibilities
Install, configure, and support Dell desktops and laptops (Windows 10/11).
Perform device imaging, provisioning, and deployment, including onboarding and offboarding support.
Diagnose and resolve hardware, OS, printer, and connectivity issues.
Provide end‑user technical support both onsite and via remote tools.
Log, track, and resolve incidents and service requests using ServiceNow.
Support asset management, inventory tracking, and device lifecycle processes.
Assist with Microsoft Autopilot enrollment and device provisioning workflows (foundational level).
Follow ITIL‑based incident management practices, including escalation when required.
Maintain clear documentation of issues, resolutions, and procedures.
Required Skills & Qualifications
Hands‑on experience with Windows desktop support and endpoint troubleshooting.
Knowledge of Dell PC hardware, peripherals, and printers.
Familiarity with ServiceNow or similar ticketing systems.
Basic understanding of Active Directory, user account support, and access management.
Networking fundamentals (IP, DNS, DHCP, LAN/Wi‑Fi).
Experience with asset management and inventory tracking.
Strong communication skills and a process‑driven support approach.
Ability to work in onsite, desktop, and user‑facing IT environments.
Benefits
Competitive benefits package, including medical, dental, vision, and 401(k) plans, along with flexible work arrangements.
Equal Opportunity Employer Statement
Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities and accommodations for people with disabilities or religious observances.
Job Info
Job Identification: 144722
Job Schedule: Full time
Job Shift: Day Job
Location: 3030 Lyndon B Johnson Freeway, Dallas, TX 75234, US
#J-18808-Ljbffr
The Dell PC Technician is responsible for providing hands‑on desktop and endpoint support for Dell laptops and desktops, including setup, imaging, troubleshooting, and lifecycle management. The role focuses on supporting end users, resolving hardware and software issues, managing tickets, and ensuring reliable device operations in a structured IT environment.
Key Responsibilities
Install, configure, and support Dell desktops and laptops (Windows 10/11).
Perform device imaging, provisioning, and deployment, including onboarding and offboarding support.
Diagnose and resolve hardware, OS, printer, and connectivity issues.
Provide end‑user technical support both onsite and via remote tools.
Log, track, and resolve incidents and service requests using ServiceNow.
Support asset management, inventory tracking, and device lifecycle processes.
Assist with Microsoft Autopilot enrollment and device provisioning workflows (foundational level).
Follow ITIL‑based incident management practices, including escalation when required.
Maintain clear documentation of issues, resolutions, and procedures.
Required Skills & Qualifications
Hands‑on experience with Windows desktop support and endpoint troubleshooting.
Knowledge of Dell PC hardware, peripherals, and printers.
Familiarity with ServiceNow or similar ticketing systems.
Basic understanding of Active Directory, user account support, and access management.
Networking fundamentals (IP, DNS, DHCP, LAN/Wi‑Fi).
Experience with asset management and inventory tracking.
Strong communication skills and a process‑driven support approach.
Ability to work in onsite, desktop, and user‑facing IT environments.
Benefits
Competitive benefits package, including medical, dental, vision, and 401(k) plans, along with flexible work arrangements.
Equal Opportunity Employer Statement
Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities and accommodations for people with disabilities or religious observances.
Job Info
Job Identification: 144722
Job Schedule: Full time
Job Shift: Day Job
Location: 3030 Lyndon B Johnson Freeway, Dallas, TX 75234, US
#J-18808-Ljbffr