Administrative Assistant II, Outpatient Clinic
Sheppard Pratt Careers, Frederick, MD, United States
Administrative Assistant II, Outpatient Mental Health Clinic - Frederick, MD
Posted on April 17, 2026
Locations
Frederick - Abrecht Pl, 210 Abrecht Place, Frederick, MD 21701, USA
Description
Primary responsibilities include: (1) receive clinic clients; collect client co-payments; receive and route telephone calls; (2) schedule client follow-up appointments; (3) maintain client medical records in good order; file client information; process client and other administrative paperwork; (4) assist with maintenance of OMHC electronic health records; (5) maintain clinic facilities for optimal and secure functioning; (6) support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications; and (7) provide backup assistance to Intake and other administrative staff as warranted; (8) complete insurance authorizations and eligibility checks.
Specific responsibilities include:
Monitor and route OMHC and/or substance use program voicemail messages
Schedule appointments for clients and staff
Manage the administrative information flow in the EHR
Check client eligibility status to verify insurance coverage
Check and verify current ITPs
Apply for concurrent insurance authorizations
Log and distribute incoming and outgoing faxes
Request, log, and secure client co-payments
Receive, respond and/or route incoming phone calls
Print provider schedules and billing sheets
Make appointment reminder calls
Inventory, order, and maintain office supplies
Respond to all requests from providers, clients and other staff in a professional manner
Communicate critical information to staff in a timely manner
File all notes and papers in client charts
Collaborate with clinic directors on discharges and send 30 day letters to clients
Close charts in multiple electronic data systems
Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior authorization
May conduct registration and obtain all documents required to register as a client of the OMHC and addiction services
Receive, log, and secure all delivered medications and handle client specimens as needed
All other duties as assigned to ensure successful operation of OMHC and/or addictions services
Benefits
A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
Comprehensive medical, dental and vision benefits for benefit eligible positions
403b retirement match
Generous paid‑time‑off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
This position has a pay range of $20.60 - $22.27/hr.
Qualifications
High school diploma is required. An Associates Degree in business administration or related field is preferred.
Prior experience in a health care setting is preferred, but not required.
Commitment to excellent customer service for clients and staff
Work requires 1-2 years of progressively more responsible administrative experience
Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
Demonstrated attention to detail and ability to work quickly and efficiently
Ability to multi‑task in a high volume, extremely fast‑paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Posted on April 17, 2026
Locations
Frederick - Abrecht Pl, 210 Abrecht Place, Frederick, MD 21701, USA
Description
Primary responsibilities include: (1) receive clinic clients; collect client co-payments; receive and route telephone calls; (2) schedule client follow-up appointments; (3) maintain client medical records in good order; file client information; process client and other administrative paperwork; (4) assist with maintenance of OMHC electronic health records; (5) maintain clinic facilities for optimal and secure functioning; (6) support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications; and (7) provide backup assistance to Intake and other administrative staff as warranted; (8) complete insurance authorizations and eligibility checks.
Specific responsibilities include:
Monitor and route OMHC and/or substance use program voicemail messages
Schedule appointments for clients and staff
Manage the administrative information flow in the EHR
Check client eligibility status to verify insurance coverage
Check and verify current ITPs
Apply for concurrent insurance authorizations
Log and distribute incoming and outgoing faxes
Request, log, and secure client co-payments
Receive, respond and/or route incoming phone calls
Print provider schedules and billing sheets
Make appointment reminder calls
Inventory, order, and maintain office supplies
Respond to all requests from providers, clients and other staff in a professional manner
Communicate critical information to staff in a timely manner
File all notes and papers in client charts
Collaborate with clinic directors on discharges and send 30 day letters to clients
Close charts in multiple electronic data systems
Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior authorization
May conduct registration and obtain all documents required to register as a client of the OMHC and addiction services
Receive, log, and secure all delivered medications and handle client specimens as needed
All other duties as assigned to ensure successful operation of OMHC and/or addictions services
Benefits
A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
Comprehensive medical, dental and vision benefits for benefit eligible positions
403b retirement match
Generous paid‑time‑off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
This position has a pay range of $20.60 - $22.27/hr.
Qualifications
High school diploma is required. An Associates Degree in business administration or related field is preferred.
Prior experience in a health care setting is preferred, but not required.
Commitment to excellent customer service for clients and staff
Work requires 1-2 years of progressively more responsible administrative experience
Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
Demonstrated attention to detail and ability to work quickly and efficiently
Ability to multi‑task in a high volume, extremely fast‑paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr