Field Service Technician
ABB Inc., Jackson, MS, United States
Overview
At ABB, we help industries outrun leaner and cleaner. This role is part of our talent pipeline and is not currently open.
Your role and responsibilities
Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
Be responsible for hands‑on execution of projects including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment such as Transformers, Switchgear, OCBs, Circuit Breakers, busways, PDUs, UPS, ATS, PLCs, Relays, and Power Management Control systems across Low, Medium, High Voltage and Critical Power.
Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.
Build and maintain positive customer relationships to enhance satisfaction.
Proactively detect potential equipment failures and recommend corrective actions.
Identify and suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Qualifications for the role
Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associate’s degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
Advanced ability to interact and communicate (written and verbal) with varying levels within the organization.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Collaborates well with others.
Works with a sense of urgency and ownership.
Ability and willingness to travel approximately 75% as required and to possess and maintain a valid passport and driver’s license.
Salary
This position is expected to pay between $58,500 and $93,600 annually and is bonus eligible.
Benefits Summary
Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company‑paid life insurance (2× base pay).
Company‑paid AD&D (1× base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short‑Term Disability – up to 26 weeks, company paid.
Long‑Term Disability – 60% of pay, company paid; ability to buy‑up to 66⅔% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
Time Off: 11 paid holidays. Vacation provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions receive vacation under a permissive time‑away policy.
Equal Employment Opportunity
ABB is an Equal Employment Opportunity and Affiant Action employer for protected Veterans and Individuals with Disabilities.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your EEO rights as an applicant, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affiant Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between 9:00 A.M. and 5:00 P.M. EST, Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
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At ABB, we help industries outrun leaner and cleaner. This role is part of our talent pipeline and is not currently open.
Your role and responsibilities
Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
Be responsible for hands‑on execution of projects including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment such as Transformers, Switchgear, OCBs, Circuit Breakers, busways, PDUs, UPS, ATS, PLCs, Relays, and Power Management Control systems across Low, Medium, High Voltage and Critical Power.
Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.
Build and maintain positive customer relationships to enhance satisfaction.
Proactively detect potential equipment failures and recommend corrective actions.
Identify and suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Qualifications for the role
Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associate’s degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
Advanced ability to interact and communicate (written and verbal) with varying levels within the organization.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Collaborates well with others.
Works with a sense of urgency and ownership.
Ability and willingness to travel approximately 75% as required and to possess and maintain a valid passport and driver’s license.
Salary
This position is expected to pay between $58,500 and $93,600 annually and is bonus eligible.
Benefits Summary
Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company‑paid life insurance (2× base pay).
Company‑paid AD&D (1× base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short‑Term Disability – up to 26 weeks, company paid.
Long‑Term Disability – 60% of pay, company paid; ability to buy‑up to 66⅔% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
Time Off: 11 paid holidays. Vacation provided based on years of service for hourly and non‑exempt positions. Salaried exempt positions receive vacation under a permissive time‑away policy.
Equal Employment Opportunity
ABB is an Equal Employment Opportunity and Affiant Action employer for protected Veterans and Individuals with Disabilities.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your EEO rights as an applicant, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affiant Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between 9:00 A.M. and 5:00 P.M. EST, Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
#J-18808-Ljbffr