Field Service Technician I ORF
Smiths Detection, Norfolk, VA, United States
Job Overview
This position requires daily travel to locations in and around the Norfolk, VA area.
Responsibilities
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Orders, installs, and returns parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals as required
May participate in site surveys, pilot program service activities, attend meetings
Possesses basic technical knowledge on the company’s Trace and X‑Ray technologies
Maintains clear and concise business communication, both oral and written
Establishes and maintains a close relationship with senior level FSE’s and Product Managers to support the needs of the customer and remain aware of current technical trends
Exercises every available measure to control and minimize costs
Travel, overtime, and work hours other than Monday‑Friday may be required
Complies with and ensures department compliance with Company health, safety and environmental policies
Complies with all applicable U.S. export control and security regulations
Other duties as required
Education and Training
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 1‑3 years is acceptable for a related electrical or mechanical field service role. Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience
Minimum of 1‑3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge and Skills
Excellent communication skills and a strong orientation for customer focus and teamwork
Responsive to all customer issues at all times
Willing and able to travel at short notice
Leadership and supervisory experience on a project basis may be required, although not a primary responsibility
Background Requirements
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
Physical and Mental Requirements
Possess excellent organizational, communication, interpersonal skills with the ability to multi‑task several projects at once
Excellent customer service skills and ability to handle stressful situations
Self‑motivated, reliable, and accountable individual
Must be able to lift/carry 80 lbs
Must be able to push/pull 200 lbs
Must be able to move/manipulate equipment weighing up to 1000 lbs with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment
Work Environment
Work environment is typically at the customer’s location, such as airports, correctional facilities, courthouses, cruise ships, or other sites as required.
Compensation and Benefits
Salary range: $58,800 – $87,560 per year. This role offers a competitive Business Profit Plan and a comprehensive benefits package that includes medical, dental, vision insurance; 401(k) with company match; paid time off; and other benefits. For details, visit https://www.smithsdetection.com/careers/.
Equal Employment Opportunity Statement
Smiths Detection is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr-1@smiths-detection.com.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email stat@smith.com or call toll‑free 877‑703‑1029.
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This position requires daily travel to locations in and around the Norfolk, VA area.
Responsibilities
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Orders, installs, and returns parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals as required
May participate in site surveys, pilot program service activities, attend meetings
Possesses basic technical knowledge on the company’s Trace and X‑Ray technologies
Maintains clear and concise business communication, both oral and written
Establishes and maintains a close relationship with senior level FSE’s and Product Managers to support the needs of the customer and remain aware of current technical trends
Exercises every available measure to control and minimize costs
Travel, overtime, and work hours other than Monday‑Friday may be required
Complies with and ensures department compliance with Company health, safety and environmental policies
Complies with all applicable U.S. export control and security regulations
Other duties as required
Education and Training
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 1‑3 years is acceptable for a related electrical or mechanical field service role. Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience
Minimum of 1‑3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge and Skills
Excellent communication skills and a strong orientation for customer focus and teamwork
Responsive to all customer issues at all times
Willing and able to travel at short notice
Leadership and supervisory experience on a project basis may be required, although not a primary responsibility
Background Requirements
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
Physical and Mental Requirements
Possess excellent organizational, communication, interpersonal skills with the ability to multi‑task several projects at once
Excellent customer service skills and ability to handle stressful situations
Self‑motivated, reliable, and accountable individual
Must be able to lift/carry 80 lbs
Must be able to push/pull 200 lbs
Must be able to move/manipulate equipment weighing up to 1000 lbs with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility
Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment
Work Environment
Work environment is typically at the customer’s location, such as airports, correctional facilities, courthouses, cruise ships, or other sites as required.
Compensation and Benefits
Salary range: $58,800 – $87,560 per year. This role offers a competitive Business Profit Plan and a comprehensive benefits package that includes medical, dental, vision insurance; 401(k) with company match; paid time off; and other benefits. For details, visit https://www.smithsdetection.com/careers/.
Equal Employment Opportunity Statement
Smiths Detection is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr-1@smiths-detection.com.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email stat@smith.com or call toll‑free 877‑703‑1029.
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