Shift Supervisor
Family Entertainment Group LLC, Lake Delton, WI, United States
Description
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world‑class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
Position Summary
The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high‑quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.
Key Responsibilities
Lead, guide, and support team members during shifts to ensure efficient operations
Delegate tasks and oversee project completion
Identify and address any operational weaknesses or staffing challenges
Set the standard for professionalism and teamwork by leading by example
Support staff training and assist in implementing new or updated policies and procedures
Serve as the first point of contact for guest concerns and complaints
Greet customers, assess their needs, and deliver solutions that exceed expectations
Provide accurate information regarding games, merchandise, and facility features
Demonstrate the use of games or equipment as needed
Resolve guest issues in a timely and professional manner to ensure satisfaction
Collaborate with the General Manager to assess employee performance and contribute to personnel development
Stay informed of current promotions, sales events, payment policies, and safety procedures
Remain vigilant and proactive in identifying security risks and potential theft
Take appropriate action when incidents arise, following company guidelines and protocols
Be fully capable of performing and training others on all Arcade Attendant responsibilities
Maintain strong, respectful working relationships with all departments and team members
Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
Support a safe, clean, and welcoming environment for both staff and guests
Perform other duties as assigned by the General Manager
Requirements
High school diploma or equivalent required
At least 6 months of experience as a Senior Arcade Attendant or similar
Demonstrated leadership and communication skills
Ability to handle customer service situations calmly and effectively
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
#J-18808-Ljbffr
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world‑class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
Position Summary
The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high‑quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.
Key Responsibilities
Lead, guide, and support team members during shifts to ensure efficient operations
Delegate tasks and oversee project completion
Identify and address any operational weaknesses or staffing challenges
Set the standard for professionalism and teamwork by leading by example
Support staff training and assist in implementing new or updated policies and procedures
Serve as the first point of contact for guest concerns and complaints
Greet customers, assess their needs, and deliver solutions that exceed expectations
Provide accurate information regarding games, merchandise, and facility features
Demonstrate the use of games or equipment as needed
Resolve guest issues in a timely and professional manner to ensure satisfaction
Collaborate with the General Manager to assess employee performance and contribute to personnel development
Stay informed of current promotions, sales events, payment policies, and safety procedures
Remain vigilant and proactive in identifying security risks and potential theft
Take appropriate action when incidents arise, following company guidelines and protocols
Be fully capable of performing and training others on all Arcade Attendant responsibilities
Maintain strong, respectful working relationships with all departments and team members
Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
Support a safe, clean, and welcoming environment for both staff and guests
Perform other duties as assigned by the General Manager
Requirements
High school diploma or equivalent required
At least 6 months of experience as a Senior Arcade Attendant or similar
Demonstrated leadership and communication skills
Ability to handle customer service situations calmly and effectively
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
#J-18808-Ljbffr