IT Service Desk Technician
MacDonald-Miller Facility Solutions, Seattle, WA, United States
IT Service Desk Technician
This is where you come in.
We’re looking for a IT Service Desk Technician to troubleshoot and provide end-user support for all computer related issues including hardware, software, and mobile devices. This person is also expected to effectively communicate with employees when service inquiries arise. In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.
Top Deliverables
Provide exceptional customer service by promptly addressing user inquiries and issues.
Diagnose and resolve technical problems efficiently.
Manage user accounts licensing and provisioning to meet Identity Access Management standards.
Attention to detail for accurate inventory and asset management.
Maintain accurate records of all service desk interactions, solutions provided, and any follow-up actions required.
Your Background
What kind of person will thrive in this role?
You Should Have
A track record of providing positive and timely customer service skills.
Expertise in diagnosing, troubleshooting, or repairing technology products.
Ability to triage and prioritize tasks in a fast-paced environment.
1-3 years of relevant IT experience, or equivalent schooling
And Everyone You Work With Should Describe You As
A great problem solver
A strong communicator to both technical and non-technical staff.
Passionate with a can-do attitude
Someone with high standards of customer service
And You Should Be Motivated By
Working with a results-oriented team to monitor and drive key performance indicators.
Personal growth by learning and becoming proficient in multiple new systems and technologies.
Having the ability to manage and complete work without micro-management or constant handholding.
Having fun in an environment high on transparency and open to innovative new approaches.
Compensation
$29/hr to $38/hour
Benefits
Medical, dental, vision for employees(coverage available for dependents for shared premium).
401k retirement plan including Company matching.
Vacation and Sick Compensation (PTO), and Holiday Pay!
Disability income protection including short term and long-term disability.
Employee and dependent life insurance.
Wellness Program.
Employee Assistance Program.
Where You Will Work
Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.
MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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This is where you come in.
We’re looking for a IT Service Desk Technician to troubleshoot and provide end-user support for all computer related issues including hardware, software, and mobile devices. This person is also expected to effectively communicate with employees when service inquiries arise. In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.
Top Deliverables
Provide exceptional customer service by promptly addressing user inquiries and issues.
Diagnose and resolve technical problems efficiently.
Manage user accounts licensing and provisioning to meet Identity Access Management standards.
Attention to detail for accurate inventory and asset management.
Maintain accurate records of all service desk interactions, solutions provided, and any follow-up actions required.
Your Background
What kind of person will thrive in this role?
You Should Have
A track record of providing positive and timely customer service skills.
Expertise in diagnosing, troubleshooting, or repairing technology products.
Ability to triage and prioritize tasks in a fast-paced environment.
1-3 years of relevant IT experience, or equivalent schooling
And Everyone You Work With Should Describe You As
A great problem solver
A strong communicator to both technical and non-technical staff.
Passionate with a can-do attitude
Someone with high standards of customer service
And You Should Be Motivated By
Working with a results-oriented team to monitor and drive key performance indicators.
Personal growth by learning and becoming proficient in multiple new systems and technologies.
Having the ability to manage and complete work without micro-management or constant handholding.
Having fun in an environment high on transparency and open to innovative new approaches.
Compensation
$29/hr to $38/hour
Benefits
Medical, dental, vision for employees(coverage available for dependents for shared premium).
401k retirement plan including Company matching.
Vacation and Sick Compensation (PTO), and Holiday Pay!
Disability income protection including short term and long-term disability.
Employee and dependent life insurance.
Wellness Program.
Employee Assistance Program.
Where You Will Work
Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.
MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr