Avionics Field Service Representative - General Aviation
Garmin, Salem, OR, United States
Overview
We are seeking a full‑time
Aviation Field Service Representative 1
onsite at Garmin’s U.S. headquarters in the Greater Kansas City area. In this role, you will support Garmin’s Aviation Fleet customers — including OEM partners, operators, and service centers — who rely on Garmin avionics solutions to modernize and maintain aircraft across their fleets. You will serve as a trusted technical expert, helping customers with support of installs, operation, and troubleshooting of Garmin avionics systems while representing Garmin’s commitment to innovation, safety, and world‑class support.
Essential Functions
Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team and mentor/coach/lead FSE team members
Serve as an expert consultant on Garmin aviation products to distributors/end customers
Travel to customer facility and provide on‑site representation and expert technical support of Garmin avionic systems and installations when needed
Demonstrate strong leadership/communication skills working with difficult customers and situations
Work closely with dealers installing and maintaining Garmin Avionics products and assist them in solving both technical and operational problems
Travel to dealers in support of the installation/maintenance Garmin Avionics products when necessary
Represent Garmin in the field to distributors and end customers both domestically and internationally with expert knowledge of Garmin avionic systems
Be highly knowledgeable of FAA regulations and safety standards
Travel to customers’ facilities both domestically and internationally to provide on‑site support of advanced or complex avionics installations and troubleshooting
Act as liaison between customer and Engineering teams
Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, e-mail, and in person
Determine if Garmin avionic equipment needs to be returned to the factory for repair
Determine if an exchange is required for out of box failures of Garmin equipment
Create RMAs for repair or exchange when necessary
Be available to the FSE team for complex questions and consultation with difficult problems
Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
Build strong working relationships between Aviation Support, Garmin business segments, and customers and demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales, and Marketing
Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences
Ability to be on a rotation for AOG
Basic Qualifications
Associate’s Degree or equivalent military/trade school AND a minimum of 6 years experience OR a minimum of 8 years relevant experience
Must demonstrate strong and effective verbal, written and interpersonal communication skills
Must demonstrate strong leadership skills and a superior customer‑oriented attitude
Must demonstrate strong/broad knowledge of aircraft systems and avionics sub‑systems
Must possess proficiency using personal computers and Microsoft Office
Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, a multi‑tasker, and self‑starter with the ability to prioritize and work proactively in a fast paced, deadline‑driven environment
Desired Qualifications
4‑year technical degree
Prior work history as a Garmin Senior Field Service Engineer for 2 years
Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
Pilot’s License
Experience troubleshooting and installing Garmin avionic systems
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
#J-18808-Ljbffr
We are seeking a full‑time
Aviation Field Service Representative 1
onsite at Garmin’s U.S. headquarters in the Greater Kansas City area. In this role, you will support Garmin’s Aviation Fleet customers — including OEM partners, operators, and service centers — who rely on Garmin avionics solutions to modernize and maintain aircraft across their fleets. You will serve as a trusted technical expert, helping customers with support of installs, operation, and troubleshooting of Garmin avionics systems while representing Garmin’s commitment to innovation, safety, and world‑class support.
Essential Functions
Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team and mentor/coach/lead FSE team members
Serve as an expert consultant on Garmin aviation products to distributors/end customers
Travel to customer facility and provide on‑site representation and expert technical support of Garmin avionic systems and installations when needed
Demonstrate strong leadership/communication skills working with difficult customers and situations
Work closely with dealers installing and maintaining Garmin Avionics products and assist them in solving both technical and operational problems
Travel to dealers in support of the installation/maintenance Garmin Avionics products when necessary
Represent Garmin in the field to distributors and end customers both domestically and internationally with expert knowledge of Garmin avionic systems
Be highly knowledgeable of FAA regulations and safety standards
Travel to customers’ facilities both domestically and internationally to provide on‑site support of advanced or complex avionics installations and troubleshooting
Act as liaison between customer and Engineering teams
Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, e-mail, and in person
Determine if Garmin avionic equipment needs to be returned to the factory for repair
Determine if an exchange is required for out of box failures of Garmin equipment
Create RMAs for repair or exchange when necessary
Be available to the FSE team for complex questions and consultation with difficult problems
Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
Build strong working relationships between Aviation Support, Garmin business segments, and customers and demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales, and Marketing
Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences
Ability to be on a rotation for AOG
Basic Qualifications
Associate’s Degree or equivalent military/trade school AND a minimum of 6 years experience OR a minimum of 8 years relevant experience
Must demonstrate strong and effective verbal, written and interpersonal communication skills
Must demonstrate strong leadership skills and a superior customer‑oriented attitude
Must demonstrate strong/broad knowledge of aircraft systems and avionics sub‑systems
Must possess proficiency using personal computers and Microsoft Office
Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, a multi‑tasker, and self‑starter with the ability to prioritize and work proactively in a fast paced, deadline‑driven environment
Desired Qualifications
4‑year technical degree
Prior work history as a Garmin Senior Field Service Engineer for 2 years
Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
Pilot’s License
Experience troubleshooting and installing Garmin avionic systems
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
#J-18808-Ljbffr