Event Technician, Audio Visual - Hyatt Regency Denver
Encore, Denver, CO, United States
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Exceeds expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; meets with guests on site to ensure requirements are met and equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
Understands technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine scheduled equipment for setup and strike; interacts with other staff and outside vendors for equipment; increases revenue by utilizing floor up‑selling techniques; works with clients to finalize invoices; completes order entries in Navigator as needed.
Job Qualifications
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
Valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Hospitality
Ownership
Instills Trust
Safety Conscious
Action Oriented
Tech Savvy
Communicates Effectively
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours
Lifting 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs occasionally (without assistance).
Carrying 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs never.
Close vision continuously; Distance vision continuously; Color vision frequently; Peripheral vision occasionally; Depth perception frequently; Hearing continuously.
Pushing/Pulling 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; over 100 lbs occasionally.
Work Environment
Hotel: Moderate exposure to outdoor temperatures, dirt, sand, or dust. Working conditions vary from moderately quiet to noisy. Use of high‑end audiovisual equipment and electrical components; exposure to heights via lifts and ladders. Possible work at multiple hotel locations. Irregular hours and on‑call status including days, evenings, weekends, and holidays. Adherence to appearance guidelines.
Warehouse: Similar exposure to outdoor temperatures, etc. Work at event venues and in warehouse. Irregular hours and on‑call status. Adherence to appearance guidelines.
Salary and Benefits
Hourly Pay Range: $20.00 - $22.00.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Exceeds expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; meets with guests on site to ensure requirements are met and equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
Understands technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine scheduled equipment for setup and strike; interacts with other staff and outside vendors for equipment; increases revenue by utilizing floor up‑selling techniques; works with clients to finalize invoices; completes order entries in Navigator as needed.
Job Qualifications
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
Valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Hospitality
Ownership
Instills Trust
Safety Conscious
Action Oriented
Tech Savvy
Communicates Effectively
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours
Lifting 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs occasionally (without assistance).
Carrying 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs never.
Close vision continuously; Distance vision continuously; Color vision frequently; Peripheral vision occasionally; Depth perception frequently; Hearing continuously.
Pushing/Pulling 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; over 100 lbs occasionally.
Work Environment
Hotel: Moderate exposure to outdoor temperatures, dirt, sand, or dust. Working conditions vary from moderately quiet to noisy. Use of high‑end audiovisual equipment and electrical components; exposure to heights via lifts and ladders. Possible work at multiple hotel locations. Irregular hours and on‑call status including days, evenings, weekends, and holidays. Adherence to appearance guidelines.
Warehouse: Similar exposure to outdoor temperatures, etc. Work at event venues and in warehouse. Irregular hours and on‑call status. Adherence to appearance guidelines.
Salary and Benefits
Hourly Pay Range: $20.00 - $22.00.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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