MH Unit Secretary
Brown University Health, Taunton, MA, United States
SUMMARY
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
Core Success Factors
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
KEY RESPONSIBILITIES
Transcribes and transmits physician's orders to appropriate areas under the supervision of the R.N.
Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
Receives, places and transfers calls using appropriate telephone etiquette
Handles telephone information requests with courtesy, accuracy and timeliness
Works in collaboration with the interdisciplinary team to achieve patient and unit goals
Inventories and orders unit stock, ensures proper supplies are on hand
Demonstrates the ability to adapt to change in the workload
Initiates patients charts on admission and maintains in appropriate organizational and sequential order
Demonstrates a complete knowledge and use of all forms
Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients
Management of Time and Resources
Completes work assignments within an acceptable time frame.
Uses time and resources to the best possible advantage for successful completion of job responsibilities.
Develops and maintains efficient working relationships.
Is reliable in respect to attendance and punctuality.
Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
Quality
Is part of a team effort to insure quality services.
Offers creative solutions or alternatives to issues or concerns.
Produces quality results.
Continually strives to improve the quality of work.
Accepts responsibility for all work performed and takes appropriate corrective action as needed.
REQUIRED QUALIFICATIONS
Preferred previous clerical administrative experience
Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
Attends and participates in staff meetings and inservices and/or reviews documentation as required.
Assists in the orientation of others and actively participates in mentoring.
Performs analytical and decision making functions with minimal supervision.
Recognizes and seeks assistance/consultation when appropriate.
Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
Possesses awareness of programs/services provided by Hospital and where they are located.
Is cooperative in interactions, treating customers with courtesy, respect and compassion.
Is patient when responding to questions and answers questions appropriately.
Responds to requests in a timely manner.
Handles interruptions in a skillful way.
Maintains a professional appearance and demeanor.
Strives to prevent/resolve customer concerns to the customer's satisfaction.
EDUCATION
High school diploma/GED equivalent
Pay Range
$17.72-$25.81
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location
Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780
Work Type
3p-11:30p; Every other Weekend/Holiday
Work Shift
Evening
Driving Required
No
Union
1199 Seiu United Healthcare Workers East
#J-18808-Ljbffr
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
Core Success Factors
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
KEY RESPONSIBILITIES
Transcribes and transmits physician's orders to appropriate areas under the supervision of the R.N.
Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
Receives, places and transfers calls using appropriate telephone etiquette
Handles telephone information requests with courtesy, accuracy and timeliness
Works in collaboration with the interdisciplinary team to achieve patient and unit goals
Inventories and orders unit stock, ensures proper supplies are on hand
Demonstrates the ability to adapt to change in the workload
Initiates patients charts on admission and maintains in appropriate organizational and sequential order
Demonstrates a complete knowledge and use of all forms
Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients
Management of Time and Resources
Completes work assignments within an acceptable time frame.
Uses time and resources to the best possible advantage for successful completion of job responsibilities.
Develops and maintains efficient working relationships.
Is reliable in respect to attendance and punctuality.
Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
Quality
Is part of a team effort to insure quality services.
Offers creative solutions or alternatives to issues or concerns.
Produces quality results.
Continually strives to improve the quality of work.
Accepts responsibility for all work performed and takes appropriate corrective action as needed.
REQUIRED QUALIFICATIONS
Preferred previous clerical administrative experience
Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
Attends and participates in staff meetings and inservices and/or reviews documentation as required.
Assists in the orientation of others and actively participates in mentoring.
Performs analytical and decision making functions with minimal supervision.
Recognizes and seeks assistance/consultation when appropriate.
Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
Possesses awareness of programs/services provided by Hospital and where they are located.
Is cooperative in interactions, treating customers with courtesy, respect and compassion.
Is patient when responding to questions and answers questions appropriately.
Responds to requests in a timely manner.
Handles interruptions in a skillful way.
Maintains a professional appearance and demeanor.
Strives to prevent/resolve customer concerns to the customer's satisfaction.
EDUCATION
High school diploma/GED equivalent
Pay Range
$17.72-$25.81
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location
Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780
Work Type
3p-11:30p; Every other Weekend/Holiday
Work Shift
Evening
Driving Required
No
Union
1199 Seiu United Healthcare Workers East
#J-18808-Ljbffr