Support Specialist Partner Care
Versant Media, Orlando, FL, United States
Job Description
We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.
Job Duties
Be a resource for our customers by offering solutions to their technical challenges
Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software
Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues
Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries
Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency
Serving our valued partners by establishing and maintaining relationships with clients
Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented
Document pertinent information and investigation details in Salesforce cases
Show initiative by making product suggestions or noting improvements in internal processes
Qualifications
Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities
Ability to rapidly learn our software and demonstrate competence with new technologies and software applications
High energy and engaging personality with patience for all levels of technology users required
Experience may include any of the following:
Technical background in a help desk environment that required customer service skills
Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas
Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc.
Desired Qualifications
Bachelor’s degree in Computer Science, IT, or related field preferred
Owner of one of more of the following IT certifications: A+, Network+, MTA or higher
Prior experience with NBC Sports Next, GolfNow, or EZLinks software
Administration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systems
Familiarity with SalesForce.com desired
Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
Advanced problem solving and analytical skills a plus
Additional Job Requirements
Willingness to work overtime, and on weekends, sometimes with short notice
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week (Monday - Thursday)
Must be willing to work in Orlando, FL office
VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.
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We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.
Job Duties
Be a resource for our customers by offering solutions to their technical challenges
Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software
Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues
Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries
Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency
Serving our valued partners by establishing and maintaining relationships with clients
Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented
Document pertinent information and investigation details in Salesforce cases
Show initiative by making product suggestions or noting improvements in internal processes
Qualifications
Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities
Ability to rapidly learn our software and demonstrate competence with new technologies and software applications
High energy and engaging personality with patience for all levels of technology users required
Experience may include any of the following:
Technical background in a help desk environment that required customer service skills
Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas
Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc.
Desired Qualifications
Bachelor’s degree in Computer Science, IT, or related field preferred
Owner of one of more of the following IT certifications: A+, Network+, MTA or higher
Prior experience with NBC Sports Next, GolfNow, or EZLinks software
Administration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systems
Familiarity with SalesForce.com desired
Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
Advanced problem solving and analytical skills a plus
Additional Job Requirements
Willingness to work overtime, and on weekends, sometimes with short notice
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week (Monday - Thursday)
Must be willing to work in Orlando, FL office
VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.
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