Spa Supervisor (Therapist Trainer)
AIRE Ancient Baths Copenhagen, New York, NY, United States
The Role
As a Therapist Supervisor you will coordinate and oversee the Therapists team on shift, as well as supervise the Therapist Manager in the daily operation to guarantee smooth operations and customer experience to company standards.
Key Responsibilities
Daily Departmental Duties
Supervise up to 20 massage therapists per shift to ensure smooth service delivery.
Lead pre-shift meetings to share updates, motivate the team, and align on daily goals.
Manage daily therapist schedules, handle last-minute changes, and track attendance and hours using the tablet system.
Conduct walk-throughs of treatment rooms to ensure they are clean, stocked, and ready for guests.
Oversee service and break assignments, check time records, and ensure grooming standards are met.
Maintain communication with other departments and document key updates and actions in the tablet.
Team Leadership
Provide ongoing feedback and coaching to support therapist growth and maintain service quality.
Hold one‑on‑one check‑ins and help resolve team conflicts when needed.
Assist with onboarding and training for new team members to ensure they understand AIRE standards.
Stock
Monitor treatment room inventory and storage weekly and monthly.
Place supply orders and coordinate deliveries to keep products available and organized.
Miscellaneous
Ensure compliance with health and safety protocols.
Collaborate in recruitment processes and conduct technical tests for new candidates.
Provide massage services to support daily operations, when needed.
Train and onboard new therapists on massage services in alignment with AIRE treatment protocols, techniques, and service standards.
Conduct hands‑on service trainings, demonstrations, and guided practice sessions to ensure consistency in service delivery and guest experience.
Lead refresher trainings on massage techniques and service protocols to reinforce standards, address performance gaps, and support continuous skill development.
Observe therapist services and provide real‑time feedback and coaching to maintain quality and adherence to AIRE expectations.
Who You Are
Massage Therapist License in the state of New York, required.
Minimum of two (2) years experience as a Licensed Massage Therapist, required.
Minimum of three (3) years experience managing large teams, within the luxury environment, required.
Possess excellent verbal and written communication skills, required.
Proficient in Microsoft Office 365, preferred.
Maintain company standards of luxury, glamour, warmth, energy, and accommodation.
Experience training massage therapists, preferred.
Night and Weekend Availability, required.
Why You Should Join Us
Pay: $80,000K - $85,000K
Massage Rate: $47/hour + tips.
United Healthcare Insurance: medical (major), dental, and vision.
PTO (10 days).
Sick days (7).
Growth opportunities.
Life insurance.
401K savings plan.
Commuter Benefits Program.
Complimentary Bath Experience (once a month).
Employee Bath Experience discounts (including friends/family).
Employee Perks Program (TicketsAtWork).
Employee Referral Bonus Program.
Employee discounts for Blink Fitness Gyms.
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As a Therapist Supervisor you will coordinate and oversee the Therapists team on shift, as well as supervise the Therapist Manager in the daily operation to guarantee smooth operations and customer experience to company standards.
Key Responsibilities
Daily Departmental Duties
Supervise up to 20 massage therapists per shift to ensure smooth service delivery.
Lead pre-shift meetings to share updates, motivate the team, and align on daily goals.
Manage daily therapist schedules, handle last-minute changes, and track attendance and hours using the tablet system.
Conduct walk-throughs of treatment rooms to ensure they are clean, stocked, and ready for guests.
Oversee service and break assignments, check time records, and ensure grooming standards are met.
Maintain communication with other departments and document key updates and actions in the tablet.
Team Leadership
Provide ongoing feedback and coaching to support therapist growth and maintain service quality.
Hold one‑on‑one check‑ins and help resolve team conflicts when needed.
Assist with onboarding and training for new team members to ensure they understand AIRE standards.
Stock
Monitor treatment room inventory and storage weekly and monthly.
Place supply orders and coordinate deliveries to keep products available and organized.
Miscellaneous
Ensure compliance with health and safety protocols.
Collaborate in recruitment processes and conduct technical tests for new candidates.
Provide massage services to support daily operations, when needed.
Train and onboard new therapists on massage services in alignment with AIRE treatment protocols, techniques, and service standards.
Conduct hands‑on service trainings, demonstrations, and guided practice sessions to ensure consistency in service delivery and guest experience.
Lead refresher trainings on massage techniques and service protocols to reinforce standards, address performance gaps, and support continuous skill development.
Observe therapist services and provide real‑time feedback and coaching to maintain quality and adherence to AIRE expectations.
Who You Are
Massage Therapist License in the state of New York, required.
Minimum of two (2) years experience as a Licensed Massage Therapist, required.
Minimum of three (3) years experience managing large teams, within the luxury environment, required.
Possess excellent verbal and written communication skills, required.
Proficient in Microsoft Office 365, preferred.
Maintain company standards of luxury, glamour, warmth, energy, and accommodation.
Experience training massage therapists, preferred.
Night and Weekend Availability, required.
Why You Should Join Us
Pay: $80,000K - $85,000K
Massage Rate: $47/hour + tips.
United Healthcare Insurance: medical (major), dental, and vision.
PTO (10 days).
Sick days (7).
Growth opportunities.
Life insurance.
401K savings plan.
Commuter Benefits Program.
Complimentary Bath Experience (once a month).
Employee Bath Experience discounts (including friends/family).
Employee Perks Program (TicketsAtWork).
Employee Referral Bonus Program.
Employee discounts for Blink Fitness Gyms.
#J-18808-Ljbffr