Workforce Forecasting & Scheduling Analyst

A telecommunications company in Missouri seeks a Workforce Management Analyst to analyze call volume trends and create efficient staffing schedules for contact centers. The ideal candidate should have a Bachelor's degree and at least two years of experience in workforce management software and inbound contact centers. Responsibilities include optimizing resource allocation and conducting long-term forecasts to meet organizational performance targets. Strong analytical skills and proficiency in software applications like Microsoft Excel and Access are essential.
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