CARE ASSOCIATE/CARE TECH II - COAL CITY (20 HRS/WK SHIFT VARIES)
Riverside Healthcare, Coal City, IL, United States
Overview
The Care Associate/Care Tech II at Riverside Healthcare is a key member of the healthcare team, responsible for providing both clinical and administrative support in a physician office setting. This role includes direct patient care, such as administering injections, performing diagnostic tests, and assisting with medical procedures. The position also involves handling administrative duties, including patient check‑in, data entry, and maintaining accurate records in various electronic medical records (EMRs) and demonstrates flexibility with assignments within professional scope/duties/licensure. Candidates with experience in a healthcare setting, knowledge of medical terminology, and relevant certifications are preferred.
FTE & Shift
0.5 FTE (Part‑Time) | 20 hours per week
Typically one 12‑hour weekday shift and one 8‑hour weekend shift per week.
May vary based on coverage needs.
Mon-Fri | 7:30 AM – 7:30 PM
Sat & Sun | 7:30 AM – 4:30 PM
Essential Duties
Clinical Support:
Administer subcutaneous injections as requested by the physician, following established protocols.
Perform venipunctures and non‑blood specimen collection, ensuring proper labeling, form completion, and transport to laboratories.
Assist physicians and nurses with medical procedures, including immediate care and occupational medicine, following ACOEM protocols for workers’ compensation.
Conduct pulmonary function tests, electrocardiograms, pulse oximetry, and nebulizer treatments, fit testing, vision/audio exams, drug collections, and breath alcohol collections as needed by protocol.
Collect and document clinical data accurately in EMRs, ensuring compliance with regulatory agency guidelines, health maintenance protocols, and quality measures.
Follow up on lab work, referrals, consultations, and other tests, providing patients with timely updates as directed by the physician.
Reconcile patient immunization records in the EMR, including ICARE records, ensuring accuracy and completeness.
Maintain Point of Care Testing (POCT) competencies and perform quality controls for waived testing.
Administrative Tasks:
Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive patient experience.
Answer telephone calls promptly, taking accurate messages and addressing customer questions and concerns efficiently.
Assist patients with electronic registration within the clinic setting, ensuring all required information is accurately entered.
Perform accurate computer data entry of patient demographics and other essential information in Agility and other EMR systems.
Register patients according to clinic protocols, including verifying insurance, collecting payments, and scheduling clinical and diagnostic appointments.
Scan and file patient test results, records, and other paperwork timely and accurately in the appropriate folders.
Document missed appointments in patient records and ensure timely follow‑up on patient work queues.
Assist with confirming appointments and maintaining front desk and reception areas, ensuring they are fully operational at the start of business hours.
Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors of Riverside Healthcare.
Customer Interaction:
Acknowledge and greet all customers timely with a professional and friendly demeanor.
Identify patients’ needs for additional information, referring them to appropriate healthcare resources when necessary.
Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
Non-essential Duties
Office Maintenance:
Clean exam rooms using proper wipes and appropriate wet time guidelines, ensuring a safe and sanitary environment.
Assist with maintaining office supplies, including filling supply orders for onsite visits, physicals, drug screens, wellness programs, and fit testing.
Certification Maintenance
Keep current on all required certifications, including DOT, drug and alcohol testing (DATIA), breath alcohol testing (BAT), and audiometric testing, as applicable.
Support occupational health procedures and paperwork, including proficiency in Agility software.
Required Experience
None
Preferred Experience
Ability to spell, alphabetize, and count accurately.
Ability to work effectively in an automated environment is required.
Knowledge of medical terminology is required.
Previous clinical experience is required, including the ability to take vital signs, perform phlebotomy, EKG, and administer injections.
Previous experience with ICD‑10 and CPT‑4 coding is preferred.
Experience in a physician office or other healthcare setting is preferred.
Knowledge of insurance and authorization processes is helpful.
Prior knowledge of payer regulatory compliance and an understanding of the hospital revenue cycle is preferred.
Required Licensure/Education
None
Preferred Education
High school diploma or equivalent preferred.
DOT certification
DATIA certification
Audiometric testing certification
Breath Alcohol testing certification
Medical Assistant certification
CPR certification (depending on staffing needs)
Benefits
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development, and more.
Compensation
Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift differential, on‑call.
Opportunity for annual increases based on performance.
Benefits - .5 To 1.0 FTE
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short‑ and Long‑Term Disability.
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Benefits - .001 To .49 FTE
Paid Leave Hours accrued as you work.
Employee Health Requirements
Exposure to Chemicals: Alcohol, hydrogen peroxide, Betadine, cleaning products.
Video Display Terminals: Average.
Blood and Body Fluids: Performs venipuncture and non‑blood specimen collection; universal precautions reduce risk.
TB or Airborne Pathogens: Minimal.
Sensory Requirements
Speech: Needed for patient communication in person or over the phone.
Vision: Needed to perform venipuncture and specimen handling.
Smell: Electrical/fire safety.
Hearing: Needed for patient communication in person or over the phone.
Touch: Needed to perform venipuncture and specimen handling.
Activity/Lifting Requirements
Sit: 10%
Twist: 5%
Stand: 40%
Walk: 20%
Lift: 5%
Drive: 5%
Squat: 5%
Bend: 5%
Reach above shoulders: 5%
Lifting Capacity
Up to 10 lbs: Frequently
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Not required
Up to 75 lbs: Not required
Up to 100 lbs: Not required
Over 100 lbs: Not required
Repetitive Use Of Hands
Simple grasp up to 10 lbs.
Normal weight: 70%
Pushing & pulling Normal weight: 30%
Fine Manipulation: Writing, calculator, and computer keyboard.
Environmental Factors & Special Hazards
Inside hours: 8
Outside hours: 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors
Special Hazards
Protective clothing required: Gloves when handling blood and body fluids.
Pay Range
USD $20.35 - USD $24.85 /Hr
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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The Care Associate/Care Tech II at Riverside Healthcare is a key member of the healthcare team, responsible for providing both clinical and administrative support in a physician office setting. This role includes direct patient care, such as administering injections, performing diagnostic tests, and assisting with medical procedures. The position also involves handling administrative duties, including patient check‑in, data entry, and maintaining accurate records in various electronic medical records (EMRs) and demonstrates flexibility with assignments within professional scope/duties/licensure. Candidates with experience in a healthcare setting, knowledge of medical terminology, and relevant certifications are preferred.
FTE & Shift
0.5 FTE (Part‑Time) | 20 hours per week
Typically one 12‑hour weekday shift and one 8‑hour weekend shift per week.
May vary based on coverage needs.
Mon-Fri | 7:30 AM – 7:30 PM
Sat & Sun | 7:30 AM – 4:30 PM
Essential Duties
Clinical Support:
Administer subcutaneous injections as requested by the physician, following established protocols.
Perform venipunctures and non‑blood specimen collection, ensuring proper labeling, form completion, and transport to laboratories.
Assist physicians and nurses with medical procedures, including immediate care and occupational medicine, following ACOEM protocols for workers’ compensation.
Conduct pulmonary function tests, electrocardiograms, pulse oximetry, and nebulizer treatments, fit testing, vision/audio exams, drug collections, and breath alcohol collections as needed by protocol.
Collect and document clinical data accurately in EMRs, ensuring compliance with regulatory agency guidelines, health maintenance protocols, and quality measures.
Follow up on lab work, referrals, consultations, and other tests, providing patients with timely updates as directed by the physician.
Reconcile patient immunization records in the EMR, including ICARE records, ensuring accuracy and completeness.
Maintain Point of Care Testing (POCT) competencies and perform quality controls for waived testing.
Administrative Tasks:
Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive patient experience.
Answer telephone calls promptly, taking accurate messages and addressing customer questions and concerns efficiently.
Assist patients with electronic registration within the clinic setting, ensuring all required information is accurately entered.
Perform accurate computer data entry of patient demographics and other essential information in Agility and other EMR systems.
Register patients according to clinic protocols, including verifying insurance, collecting payments, and scheduling clinical and diagnostic appointments.
Scan and file patient test results, records, and other paperwork timely and accurately in the appropriate folders.
Document missed appointments in patient records and ensure timely follow‑up on patient work queues.
Assist with confirming appointments and maintaining front desk and reception areas, ensuring they are fully operational at the start of business hours.
Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors of Riverside Healthcare.
Customer Interaction:
Acknowledge and greet all customers timely with a professional and friendly demeanor.
Identify patients’ needs for additional information, referring them to appropriate healthcare resources when necessary.
Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
Non-essential Duties
Office Maintenance:
Clean exam rooms using proper wipes and appropriate wet time guidelines, ensuring a safe and sanitary environment.
Assist with maintaining office supplies, including filling supply orders for onsite visits, physicals, drug screens, wellness programs, and fit testing.
Certification Maintenance
Keep current on all required certifications, including DOT, drug and alcohol testing (DATIA), breath alcohol testing (BAT), and audiometric testing, as applicable.
Support occupational health procedures and paperwork, including proficiency in Agility software.
Required Experience
None
Preferred Experience
Ability to spell, alphabetize, and count accurately.
Ability to work effectively in an automated environment is required.
Knowledge of medical terminology is required.
Previous clinical experience is required, including the ability to take vital signs, perform phlebotomy, EKG, and administer injections.
Previous experience with ICD‑10 and CPT‑4 coding is preferred.
Experience in a physician office or other healthcare setting is preferred.
Knowledge of insurance and authorization processes is helpful.
Prior knowledge of payer regulatory compliance and an understanding of the hospital revenue cycle is preferred.
Required Licensure/Education
None
Preferred Education
High school diploma or equivalent preferred.
DOT certification
DATIA certification
Audiometric testing certification
Breath Alcohol testing certification
Medical Assistant certification
CPR certification (depending on staffing needs)
Benefits
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development, and more.
Compensation
Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift differential, on‑call.
Opportunity for annual increases based on performance.
Benefits - .5 To 1.0 FTE
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short‑ and Long‑Term Disability.
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Benefits - .001 To .49 FTE
Paid Leave Hours accrued as you work.
Employee Health Requirements
Exposure to Chemicals: Alcohol, hydrogen peroxide, Betadine, cleaning products.
Video Display Terminals: Average.
Blood and Body Fluids: Performs venipuncture and non‑blood specimen collection; universal precautions reduce risk.
TB or Airborne Pathogens: Minimal.
Sensory Requirements
Speech: Needed for patient communication in person or over the phone.
Vision: Needed to perform venipuncture and specimen handling.
Smell: Electrical/fire safety.
Hearing: Needed for patient communication in person or over the phone.
Touch: Needed to perform venipuncture and specimen handling.
Activity/Lifting Requirements
Sit: 10%
Twist: 5%
Stand: 40%
Walk: 20%
Lift: 5%
Drive: 5%
Squat: 5%
Bend: 5%
Reach above shoulders: 5%
Lifting Capacity
Up to 10 lbs: Frequently
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Not required
Up to 75 lbs: Not required
Up to 100 lbs: Not required
Over 100 lbs: Not required
Repetitive Use Of Hands
Simple grasp up to 10 lbs.
Normal weight: 70%
Pushing & pulling Normal weight: 30%
Fine Manipulation: Writing, calculator, and computer keyboard.
Environmental Factors & Special Hazards
Inside hours: 8
Outside hours: 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors
Special Hazards
Protective clothing required: Gloves when handling blood and body fluids.
Pay Range
USD $20.35 - USD $24.85 /Hr
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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