Store Dispatcher II
NAPA Auto Parts, Westbrook, ME, United States
Westbrook, ME, USA
Full time
R26_0000012843
Position Mission
Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.
Position Performance Measures
Customer satisfaction
Deliveries completed
Responsibilities
The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management, including the annual store audit process and other duties tied to the company mission and vision.
Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
Tracks the progress that drivers make along their routes.
Balances and adjusts workloads, break times, and customer needs when assigning drivers.
Checks drivers' in and out time and transfers these records into the company's files for analysis and improvements in efficiency.
Receives and resolves any requests or complaints made by customers.
Acts as driver when/if needed during peak delivery times.
Experience, Education, and Abilities
High School Diploma or equivalent work experience required.
1–2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, jobber, or retail establishment.
Enjoy working with people in a fast‑paced setting; be competitive yet have the ability to work calmly under pressure.
Possess a proactive attitude with superior communication and leadership skills.
Be analytical, possess problem‑solving, organizational, and customer service skills.
Possess a high sense of urgency and be customer oriented.
Ability to handle multiple tasks and time‑sensitive issues.
Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
Able to work on feet (stand and walk) for assigned work shift.
Capable of lifting and moving parts and boxes weighing up to 60 pounds.
Possess a valid driver’s license.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or before start date.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Equal employment opportunity, including veterans and individuals with disabilities.
PI284020983
#J-18808-Ljbffr
Full time
R26_0000012843
Position Mission
Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.
Position Performance Measures
Customer satisfaction
Deliveries completed
Responsibilities
The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management, including the annual store audit process and other duties tied to the company mission and vision.
Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
Tracks the progress that drivers make along their routes.
Balances and adjusts workloads, break times, and customer needs when assigning drivers.
Checks drivers' in and out time and transfers these records into the company's files for analysis and improvements in efficiency.
Receives and resolves any requests or complaints made by customers.
Acts as driver when/if needed during peak delivery times.
Experience, Education, and Abilities
High School Diploma or equivalent work experience required.
1–2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, jobber, or retail establishment.
Enjoy working with people in a fast‑paced setting; be competitive yet have the ability to work calmly under pressure.
Possess a proactive attitude with superior communication and leadership skills.
Be analytical, possess problem‑solving, organizational, and customer service skills.
Possess a high sense of urgency and be customer oriented.
Ability to handle multiple tasks and time‑sensitive issues.
Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
Able to work on feet (stand and walk) for assigned work shift.
Capable of lifting and moving parts and boxes weighing up to 60 pounds.
Possess a valid driver’s license.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or before start date.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Equal employment opportunity, including veterans and individuals with disabilities.
PI284020983
#J-18808-Ljbffr