Consumer Services Supervisor - Job #365 in Los Angeles
Energy Jobline ZR, Los Angeles, CA, United States
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non‑profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school children, transition‑youth, to adults and aging adults.
Department
Consumer Services Supervisor - Adult 6 (San Fernando Valley)
Scope
Responsible for ensuring delivery of quality information and services in assigned unit.
Supervision
Receives supervision from the Consumer Services Director, provides general supervision to Service Coordinators, Service Coordinator Associates, Secretaries and other assigned staff.
Examples of Duties
1. Assigns, reviews and approves work of unit staff members. Advises staff on resolution of complex service issues.
2. Represents the unit and/or company in dealings with service providers, other community and governmental agencies, community groups.
3. Hires, trains, directs, and evaluates unit staff.
4. Provides intra- and inter-departmental leadership in service planning and provision, participates in company management team, may serve as staff support for Board of Trustees’ committees and may be assigned to serve as senior staff in supervisor’s absence.
Knowledge, Skills and Abilities
Knowledge: Developmental disabilities; Regional center (or related company) practices; Computer usage; Management and supervisory principles and practices. Experience with the legal system and related forensic issues, developmental centers, and dual diagnoses inclusive of mental health services/resources.
Skills: Decision making; Analysis of complex material; experience with database software; Oral and written presentation; Clear communication of complex material; Staff development and leadership; Working effectively with diverse groups of people.
Education and Experience
Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field
Five years of Regional Center experience
Or
Master’s Degree in psychology, social work, sociology, or related human services field or in a related field
Two years of related professional/leadership experience
Or
Master’s Degree in an unrelated field
Three to five years of related professional/leadership experience
Three years of professional experience should include service coordination at a Regional Center or related experiences
Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly.
A valid CDL and transportation, or acceptable substitute, required for this position.
Benefits Package
Health Insurance – NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
Pre‑Tax Flexible Spending Account for eligible health care expenses
Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Long Term Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan – NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans – 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Compensation
This position is exempt. Salary range $87,661.04 - $124,259.50
Base Pay Rate / Salary Range Information
The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
#J-18808-Ljbffr
North Los Angeles County Regional Center “NLACRC” is a private, non‑profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school children, transition‑youth, to adults and aging adults.
Department
Consumer Services Supervisor - Adult 6 (San Fernando Valley)
Scope
Responsible for ensuring delivery of quality information and services in assigned unit.
Supervision
Receives supervision from the Consumer Services Director, provides general supervision to Service Coordinators, Service Coordinator Associates, Secretaries and other assigned staff.
Examples of Duties
1. Assigns, reviews and approves work of unit staff members. Advises staff on resolution of complex service issues.
2. Represents the unit and/or company in dealings with service providers, other community and governmental agencies, community groups.
3. Hires, trains, directs, and evaluates unit staff.
4. Provides intra- and inter-departmental leadership in service planning and provision, participates in company management team, may serve as staff support for Board of Trustees’ committees and may be assigned to serve as senior staff in supervisor’s absence.
Knowledge, Skills and Abilities
Knowledge: Developmental disabilities; Regional center (or related company) practices; Computer usage; Management and supervisory principles and practices. Experience with the legal system and related forensic issues, developmental centers, and dual diagnoses inclusive of mental health services/resources.
Skills: Decision making; Analysis of complex material; experience with database software; Oral and written presentation; Clear communication of complex material; Staff development and leadership; Working effectively with diverse groups of people.
Education and Experience
Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field
Five years of Regional Center experience
Or
Master’s Degree in psychology, social work, sociology, or related human services field or in a related field
Two years of related professional/leadership experience
Or
Master’s Degree in an unrelated field
Three to five years of related professional/leadership experience
Three years of professional experience should include service coordination at a Regional Center or related experiences
Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly.
A valid CDL and transportation, or acceptable substitute, required for this position.
Benefits Package
Health Insurance – NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
Pre‑Tax Flexible Spending Account for eligible health care expenses
Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Long Term Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan – NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans – 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Compensation
This position is exempt. Salary range $87,661.04 - $124,259.50
Base Pay Rate / Salary Range Information
The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
#J-18808-Ljbffr