Client Service Coordinator
Banfield Pet Hospital, Olympia, WA, United States
CLIENT SERVICE COORDINATOR
In this role, the Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times—welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Perform other duties as assigned.
THE FIVE PRINCIPLES
Quality – The consumer is our boss, quality is our work, and value for money is our goal.
Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency – We use resources to the full, waste nothing and do only what we can do best.
Freedom – We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
Competencies
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management
Capabilities and Experience (can do)
Ability to multi‑task – manages multiple tasks quickly and accurately.
Communication skills – reads, writes and speaks fluent English with appropriate grammar and vocabulary.
Organizational ability – demonstrates a systematic approach and turns chaos into order.
Problem solving skills – identifies, analyzes and solves problems and translates them into practical solutions.
Client service skills – consistently provides attentive, courteous and informative service.
Intellectual ability – follows instructions delivered orally, in writing or by diagram and can provide directions.
Mathematical ability – performs basic arithmetic, rate, ratio and percent calculations.
Computer skills – comfortable with Microsoft Word, Excel, Access, Outlook and related software.
Attitudes (will do)
Initiative – uses own discretion to find solutions and takes on additional responsibility.
Integrity – adheres to Banfield values and ethics.
Cooperativeness – works with others and shares relevant information.
Flexibility – is open to changing situations and performs all assigned tasks.
Independence – performs duties without supervision.
Tolerance for Stress / Resiliency – maintains a positive outlook and composure in stressful situations.
Special Working Conditions
Ability to work at a computer for long periods.
Confidence around pets (dogs, cats, birds, reptiles, etc.).
Requires extra hours, weekends, evenings, and potentially more than 40 hours per week.
Must possess reasoning, remembering, mathematics and language ability to perform duties.
Moderately high noise level.
Requires ambulatory skills to perform duties at the hospital.
Ability to stand, walk, stoop, kneel, crouch and lift up to 50 pounds.
Requires good hand‑eye coordination and visual acuity to use keyboard and equipment.
Exposed to variety of pets, anesthesia, radiation, biological hazards and medications.
Experience, Education and/or Training
High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
One year of related experience required; customer service preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
BENEFITS
Comprehensive Medical, Dental, and Vision Insurance.
Generous Retirement Plans (401(k) and Roth) with company match.
Paid Time Off and Holidays.
Top-Tier Mental Health and Wellbeing Resources.
Associate Life Insurance (company‑paid) & Supplemental Life Insurance.
Company‑Paid Short‑ and Long‑Term Disability.
Flexible Spending Accounts (FSA).
Health Savings Account (HSA).
Paid Parental Leave.
Continuing Education Allowance for eligible positions.
Back‑Up Child and Elder Care & Family Support Resources.
Fertility and Family Building Support.
Digital Exercise Therapy.
Voluntary Protection Benefits.
Legal Plan.
Identity Protection.
Commuter Benefits.
Three Free Optimum Wellness Plans for Pets.
Exclusive Discounts on products and services.
EEO & Diversity Statement
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
Purpose
A BETTER WORLD FOR PETS.
Salary Range
$17.70 - $22.62 per hour.
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In this role, the Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times—welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing necessary instructions, information, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Perform other duties as assigned.
THE FIVE PRINCIPLES
Quality – The consumer is our boss, quality is our work, and value for money is our goal.
Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency – We use resources to the full, waste nothing and do only what we can do best.
Freedom – We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
Competencies
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management
Capabilities and Experience (can do)
Ability to multi‑task – manages multiple tasks quickly and accurately.
Communication skills – reads, writes and speaks fluent English with appropriate grammar and vocabulary.
Organizational ability – demonstrates a systematic approach and turns chaos into order.
Problem solving skills – identifies, analyzes and solves problems and translates them into practical solutions.
Client service skills – consistently provides attentive, courteous and informative service.
Intellectual ability – follows instructions delivered orally, in writing or by diagram and can provide directions.
Mathematical ability – performs basic arithmetic, rate, ratio and percent calculations.
Computer skills – comfortable with Microsoft Word, Excel, Access, Outlook and related software.
Attitudes (will do)
Initiative – uses own discretion to find solutions and takes on additional responsibility.
Integrity – adheres to Banfield values and ethics.
Cooperativeness – works with others and shares relevant information.
Flexibility – is open to changing situations and performs all assigned tasks.
Independence – performs duties without supervision.
Tolerance for Stress / Resiliency – maintains a positive outlook and composure in stressful situations.
Special Working Conditions
Ability to work at a computer for long periods.
Confidence around pets (dogs, cats, birds, reptiles, etc.).
Requires extra hours, weekends, evenings, and potentially more than 40 hours per week.
Must possess reasoning, remembering, mathematics and language ability to perform duties.
Moderately high noise level.
Requires ambulatory skills to perform duties at the hospital.
Ability to stand, walk, stoop, kneel, crouch and lift up to 50 pounds.
Requires good hand‑eye coordination and visual acuity to use keyboard and equipment.
Exposed to variety of pets, anesthesia, radiation, biological hazards and medications.
Experience, Education and/or Training
High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
One year of related experience required; customer service preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
BENEFITS
Comprehensive Medical, Dental, and Vision Insurance.
Generous Retirement Plans (401(k) and Roth) with company match.
Paid Time Off and Holidays.
Top-Tier Mental Health and Wellbeing Resources.
Associate Life Insurance (company‑paid) & Supplemental Life Insurance.
Company‑Paid Short‑ and Long‑Term Disability.
Flexible Spending Accounts (FSA).
Health Savings Account (HSA).
Paid Parental Leave.
Continuing Education Allowance for eligible positions.
Back‑Up Child and Elder Care & Family Support Resources.
Fertility and Family Building Support.
Digital Exercise Therapy.
Voluntary Protection Benefits.
Legal Plan.
Identity Protection.
Commuter Benefits.
Three Free Optimum Wellness Plans for Pets.
Exclusive Discounts on products and services.
EEO & Diversity Statement
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
Purpose
A BETTER WORLD FOR PETS.
Salary Range
$17.70 - $22.62 per hour.
#J-18808-Ljbffr