Manager Technology Services
Westminster Canterbury Richmond, Richmond, VA, United States
Overview
Westminster Canterbury Richmond is looking for a Manager Technology Services. Responsible for overseeing the delivery, performance, and continuous improvement of outsourced IT services. The role ensures high‑quality, cost‑effective and scalable solutions aligned with business objectives. The manager will oversee vendor performance, service level agreements (SLAs), and internal support teams to maintain operational excellence and drive continuous improvement.
Full‑time, onsite at our community in the historic Bellevue neighborhood. You will make a lasting impact on the community we serve and experience a collaborative work environment.
Benefits
A comprehensive benefits package including Health, Dental and Life Insurance; employer paid group Short‑term and Long‑term disability insurance; 403(b) Retirement savings plan with company match; Flexible spending account (FSA) or Health Savings Account (HSA).
Work Life Balance: Generous paid time off, employee assistance program, and wellness and spiritual programs to support overall wellbeing.
On‑Site Amenities: Covered parking, gym, fitness classes, banking, employee dining room with discounted meals, and an award‑winning Child Development Center offering early childhood education and care with a generous employee discount.
Educational Assistance: Tuition reimbursement and access to training opportunities.
Requirements
Major Accountabilities / Essential Job Duties
Interview, hire, supervise, coach, evaluate, discipline and assist employees in setting and meeting performance goals.
Develop and monitor performance and responsibilities of assigned staff while monitoring staffing patterns.
Oversee daily operations of Technology Services including infrastructure, help desk, network, cloud support, enterprise applications and cybersecurity.
Ensure adherence to service level agreements, key performance indicators, compliance standards and contracts.
Monitor service performance of the teams.
Manage relationships with external service providers and technology partners.
Conduct technology and cybersecurity assessments.
Troubleshoot and resolve computer, software and network issues.
Manage backups, incident response and disaster recovery operations.
Coordinate the design and implementation of all network technology.
Manage client relationships, identify and foster expansion opportunities.
Foster a culture of accountability, customer service, and continuous improvement.
Communicate service performance, risks, and improvement plans to Information Technology leadership.
Serve on a rotating basis as the Weekend/Holiday Manager on Duty.
Additional duties as assigned.
Equipment / Applications
Computers
Servers
Smartphones
Tablets
Network equipment
Printing devices
Physical Requirements
Considerable walking, stooping, kneeling, sitting, standing, reaching and lifting.
Ability to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistance.
Required Knowledge, Skills and Ability
Familiarity with enterprise network and system design.
Strong knowledge of network administration in an enterprise Windows environment.
Information Technology budget preparation and control.
Ability to plan and implement technology based on the needs of the business.
Strong customer service skills and excellent verbal and written communication.
Knowledge of network security best practices.
Ability to deal tactfully with staff, residents and other stakeholders.
Valid Driver’s License in the State of Virginia with a minimum age of 21 to drive for the organization.
Proof of motor vehicle insurance.
Strong customer service skills.
Excellent verbal and written communications skills with keen attention to detail.
Ability to work independently and manage multiple projects and/or issues simultaneously.
Advanced Microsoft 365 and SharePoint knowledge.
Identify and recommend IT end user training needs.
Desired Knowledge, Skills and Ability
Routing and switching experience.
Project Management.
Strong knowledge of cybersecurity controls.
Experience with vulnerability and patch management.
Required Education and Experience
Bachelor’s degree in information systems or five years’ work experience or equivalent knowledge of enterprise application support and/or business processes.
1 to 3 years supervisory experience or combination of project management and/or progressive IT operations experience.
Desired Education and Experience
Microsoft Certification.
Experience in a managed service environment.
Required Behavioral Competencies
High standard of integrity; truthful, leans toward trust and respect.
Strong leadership skills; links long‑range strategic visions to daily work.
Strong sense of teamwork and cooperation; inspires staff to meet challenges and implement strategy.
Commitment to service orientation, discovering and meeting customer needs.
Sound judgment to make decisions promptly based on analysis of situations; communicates clearly.
Offer of employment conditioned on meeting pre‑employment drug screening and background check requirements.
Westminster Canterbury is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
#J-18808-Ljbffr
Westminster Canterbury Richmond is looking for a Manager Technology Services. Responsible for overseeing the delivery, performance, and continuous improvement of outsourced IT services. The role ensures high‑quality, cost‑effective and scalable solutions aligned with business objectives. The manager will oversee vendor performance, service level agreements (SLAs), and internal support teams to maintain operational excellence and drive continuous improvement.
Full‑time, onsite at our community in the historic Bellevue neighborhood. You will make a lasting impact on the community we serve and experience a collaborative work environment.
Benefits
A comprehensive benefits package including Health, Dental and Life Insurance; employer paid group Short‑term and Long‑term disability insurance; 403(b) Retirement savings plan with company match; Flexible spending account (FSA) or Health Savings Account (HSA).
Work Life Balance: Generous paid time off, employee assistance program, and wellness and spiritual programs to support overall wellbeing.
On‑Site Amenities: Covered parking, gym, fitness classes, banking, employee dining room with discounted meals, and an award‑winning Child Development Center offering early childhood education and care with a generous employee discount.
Educational Assistance: Tuition reimbursement and access to training opportunities.
Requirements
Major Accountabilities / Essential Job Duties
Interview, hire, supervise, coach, evaluate, discipline and assist employees in setting and meeting performance goals.
Develop and monitor performance and responsibilities of assigned staff while monitoring staffing patterns.
Oversee daily operations of Technology Services including infrastructure, help desk, network, cloud support, enterprise applications and cybersecurity.
Ensure adherence to service level agreements, key performance indicators, compliance standards and contracts.
Monitor service performance of the teams.
Manage relationships with external service providers and technology partners.
Conduct technology and cybersecurity assessments.
Troubleshoot and resolve computer, software and network issues.
Manage backups, incident response and disaster recovery operations.
Coordinate the design and implementation of all network technology.
Manage client relationships, identify and foster expansion opportunities.
Foster a culture of accountability, customer service, and continuous improvement.
Communicate service performance, risks, and improvement plans to Information Technology leadership.
Serve on a rotating basis as the Weekend/Holiday Manager on Duty.
Additional duties as assigned.
Equipment / Applications
Computers
Servers
Smartphones
Tablets
Network equipment
Printing devices
Physical Requirements
Considerable walking, stooping, kneeling, sitting, standing, reaching and lifting.
Ability to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistance.
Required Knowledge, Skills and Ability
Familiarity with enterprise network and system design.
Strong knowledge of network administration in an enterprise Windows environment.
Information Technology budget preparation and control.
Ability to plan and implement technology based on the needs of the business.
Strong customer service skills and excellent verbal and written communication.
Knowledge of network security best practices.
Ability to deal tactfully with staff, residents and other stakeholders.
Valid Driver’s License in the State of Virginia with a minimum age of 21 to drive for the organization.
Proof of motor vehicle insurance.
Strong customer service skills.
Excellent verbal and written communications skills with keen attention to detail.
Ability to work independently and manage multiple projects and/or issues simultaneously.
Advanced Microsoft 365 and SharePoint knowledge.
Identify and recommend IT end user training needs.
Desired Knowledge, Skills and Ability
Routing and switching experience.
Project Management.
Strong knowledge of cybersecurity controls.
Experience with vulnerability and patch management.
Required Education and Experience
Bachelor’s degree in information systems or five years’ work experience or equivalent knowledge of enterprise application support and/or business processes.
1 to 3 years supervisory experience or combination of project management and/or progressive IT operations experience.
Desired Education and Experience
Microsoft Certification.
Experience in a managed service environment.
Required Behavioral Competencies
High standard of integrity; truthful, leans toward trust and respect.
Strong leadership skills; links long‑range strategic visions to daily work.
Strong sense of teamwork and cooperation; inspires staff to meet challenges and implement strategy.
Commitment to service orientation, discovering and meeting customer needs.
Sound judgment to make decisions promptly based on analysis of situations; communicates clearly.
Offer of employment conditioned on meeting pre‑employment drug screening and background check requirements.
Westminster Canterbury is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
#J-18808-Ljbffr