Customer Care Dispatcher
Dalworthrestoration, Missoula, MT, United States
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Customer Care Dispatcher
Full Time DSR Missoula MT, Missoula, MT, US
6 days ago Requisition ID: 1088
Salary Range: $22.00 To $24.00 Hourly
Dayspring Restoration is seeking a Customer Care Dispatcher to join our Missoula, MT team!
Are you someone who can stay calm under pressure while helping people through stressful and urgent situations? As a Customer Care Dispatcher, you are not just answering calls—you are the frontline emergency response dispatcher and the voice of reassurance for customers in need.
In this role, dispatching and empathy are your most critical skills. You’ll be responsible for quickly assessing emergency situations, gathering vital information, and coordinating rapid response services—often while speaking with customers experiencing distress due to fire, water damage, or other emergencies. Your ability to respond with urgency and compassion will directly impact both customer experience and response outcomes.
Working in a fast-paced, high-volume call environment, you must be able to think quickly, multitask efficiently, and communicate clearly—all while maintaining a calm, supportive presence. Every call is time-sensitive, and every interaction matters.
Summary:
The Customer Care Dispatcher serves as an emergency response dispatcher and customer advocate, acting as the first point of contact for customers requiring immediate restoration services. This role demands a unique balance of rapid decision-making and high emotional intelligence, ensuring that urgent situations are handled efficiently while customers feel supported and understood.
Essential Functions and Responsibilities:
Act as an emergency response dispatcher, coordinating immediate service for customers in urgent situations
Demonstrate exceptional empathy, providing reassurance and support to customers experiencing stressful or traumatic events
Rapidly assess incoming calls, determine urgency, and prioritize response actions
Handle high call volumes (100–200 calls per day) in a fast-paced, time-sensitive environment
Multitask effectively—managing live calls, entering data, navigating systems, and making decisions simultaneously
Follow the FLEET Response job intake workflow to ensure accurate and efficient dispatching
Escalate critical or high-priority situations immediately to operations leadership
Maintain a calm, professional, and compassionate tone under pressure
Accurately document customer information in CRM systems in real time
Meet performance standards for response time, call quality, and customer satisfaction
Qualifications:
Proven ability to dispatch or coordinate responses in a fast-paced or emergency-driven environment strongly preferred
High level of empathy and emotional intelligence—ability to support customers during stressful situations is essential
Strong multitasking skills and the ability to think clearly under pressure
Excellent verbal communication skills with a calm, confident, and reassuring phone presence
Ability to work efficiently in a high-volume, fast-paced setting
Strong problem-solving and decision-making skills in time-sensitive situations
Proficient in navigating multiple computer systems simultaneously
Detail-oriented with strong organizational skills
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times (e.g., laptops, files).
Location/Hours: In our Missoula office - Mon-Fri 8am-5pm MST
Medical, dental, and vision insurance
401k with up to 4% company match
Paid Vacation time
Paid Sick time
6 paid holidays annually, 1 floating holiday
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Customer Care Dispatcher
Full Time DSR Missoula MT, Missoula, MT, US
6 days ago Requisition ID: 1088
Salary Range: $22.00 To $24.00 Hourly
Dayspring Restoration is seeking a Customer Care Dispatcher to join our Missoula, MT team!
Are you someone who can stay calm under pressure while helping people through stressful and urgent situations? As a Customer Care Dispatcher, you are not just answering calls—you are the frontline emergency response dispatcher and the voice of reassurance for customers in need.
In this role, dispatching and empathy are your most critical skills. You’ll be responsible for quickly assessing emergency situations, gathering vital information, and coordinating rapid response services—often while speaking with customers experiencing distress due to fire, water damage, or other emergencies. Your ability to respond with urgency and compassion will directly impact both customer experience and response outcomes.
Working in a fast-paced, high-volume call environment, you must be able to think quickly, multitask efficiently, and communicate clearly—all while maintaining a calm, supportive presence. Every call is time-sensitive, and every interaction matters.
Summary:
The Customer Care Dispatcher serves as an emergency response dispatcher and customer advocate, acting as the first point of contact for customers requiring immediate restoration services. This role demands a unique balance of rapid decision-making and high emotional intelligence, ensuring that urgent situations are handled efficiently while customers feel supported and understood.
Essential Functions and Responsibilities:
Act as an emergency response dispatcher, coordinating immediate service for customers in urgent situations
Demonstrate exceptional empathy, providing reassurance and support to customers experiencing stressful or traumatic events
Rapidly assess incoming calls, determine urgency, and prioritize response actions
Handle high call volumes (100–200 calls per day) in a fast-paced, time-sensitive environment
Multitask effectively—managing live calls, entering data, navigating systems, and making decisions simultaneously
Follow the FLEET Response job intake workflow to ensure accurate and efficient dispatching
Escalate critical or high-priority situations immediately to operations leadership
Maintain a calm, professional, and compassionate tone under pressure
Accurately document customer information in CRM systems in real time
Meet performance standards for response time, call quality, and customer satisfaction
Qualifications:
Proven ability to dispatch or coordinate responses in a fast-paced or emergency-driven environment strongly preferred
High level of empathy and emotional intelligence—ability to support customers during stressful situations is essential
Strong multitasking skills and the ability to think clearly under pressure
Excellent verbal communication skills with a calm, confident, and reassuring phone presence
Ability to work efficiently in a high-volume, fast-paced setting
Strong problem-solving and decision-making skills in time-sensitive situations
Proficient in navigating multiple computer systems simultaneously
Detail-oriented with strong organizational skills
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times (e.g., laptops, files).
Location/Hours: In our Missoula office - Mon-Fri 8am-5pm MST
Medical, dental, and vision insurance
401k with up to 4% company match
Paid Vacation time
Paid Sick time
6 paid holidays annually, 1 floating holiday
#J-18808-Ljbffr