Full Time Personal Shopper at Harris Teeter Charleston, SC
Itlearn360, Charleston, SC, United States
Full Time Personal Shopper – Harris Teeter, Charleston, SC
SUMMARY
Harris Teeter provides training to all associates who have extensive customer contact. This full-time position focuses on delivering excellent customer service, ensuring that each customer’s needs are satisfied and expectations are exceeded. The role involves downloading internet orders, loading customer vehicles, and during downtime performing bagger and/or cashier duties.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Take excellent care of customers by providing courteous, friendly, and prompt service.
Download and shop internet orders according to company policies and procedures.
Operate the point of sale register, bag orders, stage orders, and load grocery orders.
Maintain a clean and organized work area, complying with health department requirements and company sanitation procedures.
Communicate with customers, store associates, and corporate office regarding requests, sales promotions, and inventory status.
Resolve customer concerns by directing unsatisfactory requests to management.
Assist fellow associates in completing daily tasks and adapt to shifting priorities.
Follow all safety regulations and report hazards; record accidents in the designated log.
Perform fixed activities during light business periods (sweeping, cleaning, blocking, straightening).
PERSONAL SKILLS
Excellent communication and interpersonal skills; willingness to participate in required training and work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS
Ability to read, comprehend, and write simple instructions and correspondence in English; ability to present information to customers, clients, and associates who speak only English.
MATHEMATICAL SKILLS
Ability to add and subtract two-digit numbers and calculate discount percentages using U.S. currency.
REASONING ABILITY
Ability to apply common sense to carry out detailed written or oral instructions and to resolve problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license, be bondable, and complete company training (orientation, customer service, safety, bagger and cashier technical skills, and product knowledge).
PHYSICAL REQUIREMENTS
Lift up to 25 pounds frequently; intermittently lift up to 50 pounds; occasionally lift up to 75 pounds.
Stand, walk, use hands, reach, and manipulate objects throughout the shift.
Use vision for close work and depth perception.
Work in wet, humid, or cold conditions; occasional exposure to fumes and chemicals; moderate noise level.
COMPETENCIES
Adaptability – adapt to changes in the work environment.
Attendance/Punctuality – consistently on time and notify management at least 2 hours in advance when absent.
Customer Service – provide exceptional service even in difficult situations.
Dependability – follow instructions and take responsibility for own actions.
Diversity – demonstrate knowledge of company EEO policy and respect cultural differences.
Ethics – treat people with respect, keep commitments, work with integrity.
Initiative – volunteer, develop, and offer help.
Innovation – generate suggestions for improvement.
Interpersonal Skills – listen, control emotions, remain open to new ideas.
Judgment – make sound decisions and involve appropriate people.
Motivation – set personal goals and persist through obstacles.
Oral Communication – speak English clearly and persuasively, listen, and respond appropriately.
Written Communication – write clearly, interpret English-written information.
Organizational Support – follow procedures and complete tasks on time.
Planning/Organizing – prioritize work and use time efficiently.
Problem Solving – identify and resolve concerns promptly.
Professionalism – approach others tactfully, respond well under pressure, and follow through on commitments.
Quality – demonstrate accuracy and thoroughness; seek improvement.
Quantity – meet productivity standards and complete work promptly.
Safety and Security – observe procedures and report unsafe conditions.
Teamwork – balance team and own responsibilities, give and welcome feedback.
Technical Skills – assess strengths, pursue training, share knowledge.
EMERGENCY INFORMATION
Associate must be at least 18 years of age and able to perform all essential duties. Reasonable accommodations may be made for individuals with disabilities.
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SUMMARY
Harris Teeter provides training to all associates who have extensive customer contact. This full-time position focuses on delivering excellent customer service, ensuring that each customer’s needs are satisfied and expectations are exceeded. The role involves downloading internet orders, loading customer vehicles, and during downtime performing bagger and/or cashier duties.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Take excellent care of customers by providing courteous, friendly, and prompt service.
Download and shop internet orders according to company policies and procedures.
Operate the point of sale register, bag orders, stage orders, and load grocery orders.
Maintain a clean and organized work area, complying with health department requirements and company sanitation procedures.
Communicate with customers, store associates, and corporate office regarding requests, sales promotions, and inventory status.
Resolve customer concerns by directing unsatisfactory requests to management.
Assist fellow associates in completing daily tasks and adapt to shifting priorities.
Follow all safety regulations and report hazards; record accidents in the designated log.
Perform fixed activities during light business periods (sweeping, cleaning, blocking, straightening).
PERSONAL SKILLS
Excellent communication and interpersonal skills; willingness to participate in required training and work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS
Ability to read, comprehend, and write simple instructions and correspondence in English; ability to present information to customers, clients, and associates who speak only English.
MATHEMATICAL SKILLS
Ability to add and subtract two-digit numbers and calculate discount percentages using U.S. currency.
REASONING ABILITY
Ability to apply common sense to carry out detailed written or oral instructions and to resolve problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license, be bondable, and complete company training (orientation, customer service, safety, bagger and cashier technical skills, and product knowledge).
PHYSICAL REQUIREMENTS
Lift up to 25 pounds frequently; intermittently lift up to 50 pounds; occasionally lift up to 75 pounds.
Stand, walk, use hands, reach, and manipulate objects throughout the shift.
Use vision for close work and depth perception.
Work in wet, humid, or cold conditions; occasional exposure to fumes and chemicals; moderate noise level.
COMPETENCIES
Adaptability – adapt to changes in the work environment.
Attendance/Punctuality – consistently on time and notify management at least 2 hours in advance when absent.
Customer Service – provide exceptional service even in difficult situations.
Dependability – follow instructions and take responsibility for own actions.
Diversity – demonstrate knowledge of company EEO policy and respect cultural differences.
Ethics – treat people with respect, keep commitments, work with integrity.
Initiative – volunteer, develop, and offer help.
Innovation – generate suggestions for improvement.
Interpersonal Skills – listen, control emotions, remain open to new ideas.
Judgment – make sound decisions and involve appropriate people.
Motivation – set personal goals and persist through obstacles.
Oral Communication – speak English clearly and persuasively, listen, and respond appropriately.
Written Communication – write clearly, interpret English-written information.
Organizational Support – follow procedures and complete tasks on time.
Planning/Organizing – prioritize work and use time efficiently.
Problem Solving – identify and resolve concerns promptly.
Professionalism – approach others tactfully, respond well under pressure, and follow through on commitments.
Quality – demonstrate accuracy and thoroughness; seek improvement.
Quantity – meet productivity standards and complete work promptly.
Safety and Security – observe procedures and report unsafe conditions.
Teamwork – balance team and own responsibilities, give and welcome feedback.
Technical Skills – assess strengths, pursue training, share knowledge.
EMERGENCY INFORMATION
Associate must be at least 18 years of age and able to perform all essential duties. Reasonable accommodations may be made for individuals with disabilities.
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