Automotive Service Advisor - Vancouver WA | Dick Hannah Dealerships
Dick Hannah Dealerships, Vancouver, WA, United States
Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long‑term client relationships that strengthen our “Believe in Nice” culture.
Automotive Service Writers Compensation and Benefits
Automotive Service Writers Competitive Salary
8.5% commission on individual service and parts after discounts.
Generous Paid Time Off (PTO)
We prioritize work‑life balance, offering industry‑leading PTO. New full‑time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
Comprehensive Benefits Package
Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short‑ and long‑term disability, alongside a robust 401(k) plan for retirement planning.
Paid Holidays
Hannah Motor Company offers 5 paid holidays per year to Automotive Service Advisors/Writers subject to completion of the introductory period and other eligibility requirements as per company policy.
Automotive Service Advisor/Writer Responsibilities
Greets customers in a timely, friendly manner and obtains vehicle information.
Refers to service history, inspectsvehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorizationisnoted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Maintains high customer satisfaction standards.
Automotive Service Advisor/Writer Qualifications
Minimum five years experience as an Automotive Service Advisor/Writer.
Previous CDK experience preferred.
Ability to read and comprehend instructions and information.
Excellent communication and time management skills.
Ability to multi‑task and prioritize.
Physical ability to use computer hardware/software.
Team player with a positive attitude and ability to collaborate in a team‑oriented process.
Must maintain clean driving record and be insurable with company insurance.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Automotive Service Writers Compensation and Benefits
Automotive Service Writers Competitive Salary
8.5% commission on individual service and parts after discounts.
Generous Paid Time Off (PTO)
We prioritize work‑life balance, offering industry‑leading PTO. New full‑time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
Comprehensive Benefits Package
Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short‑ and long‑term disability, alongside a robust 401(k) plan for retirement planning.
Paid Holidays
Hannah Motor Company offers 5 paid holidays per year to Automotive Service Advisors/Writers subject to completion of the introductory period and other eligibility requirements as per company policy.
Automotive Service Advisor/Writer Responsibilities
Greets customers in a timely, friendly manner and obtains vehicle information.
Refers to service history, inspectsvehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorizationisnoted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Maintains high customer satisfaction standards.
Automotive Service Advisor/Writer Qualifications
Minimum five years experience as an Automotive Service Advisor/Writer.
Previous CDK experience preferred.
Ability to read and comprehend instructions and information.
Excellent communication and time management skills.
Ability to multi‑task and prioritize.
Physical ability to use computer hardware/software.
Team player with a positive attitude and ability to collaborate in a team‑oriented process.
Must maintain clean driving record and be insurable with company insurance.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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