HVAC Dispatcher / Office assistant in Fresno
Energy Jobline ZR, Fresno, CA, United States
HVAC Dispatcher / Office Assistant
In-Office Position (Not a Field Technician Role)
We’re hiring an
HVAC Dispatcher / Office Assistant
to support our busy team. This is an entry‑level position responsible for coordinating service schedules, supporting daily operations, and ensuring a smooth experience for both customers and technicians. The role is ideal for someone who thrives in a fast‑paced administrative environment. We are willing to train the right candidate who has the willingness to quickly learn industry practices.
Qualifications
Basic knowledge of HVAC terminology or willingness to quickly learn industry practices
Customer service, administrative support, or dispatching experience
Strong organizational and multitasking abilities in fast‑paced environments
Ability to efficiently schedule and coordinate service appointments
Professional phone etiquette and strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and adaptability to dispatch/service management software
Accurate data entry skills with strong attention to detail
Effective time management and problem‑solving abilities
Customer‑focused mindset with the ability to remain calm under pressure
Dependable, punctual, and able to work independently or as part of a team
Ability to maintain organized records and handle confidential information responsibly
Responsibilities
Schedule and dispatch HVAC technicians for service calls, maintenance, and installations
Coordinate daily routes and adjust schedules based on priority and emergency calls
Answer inbound calls and respond to customer inquiries in a professional manner
Create and manage work orders, ensuring accurate documentation of services performed
Communicate job details, updates, and schedule changes to technicians
Monitor job progress and follow up with customers to confirm service completion
Assist with invoicing, parts ordering, billing support, and processing payments as needed
Maintain organized digital and physical filing systems
Track service agreements and schedule recurring maintenance appointments
Support office operations including email correspondence, data entry, and general administrative tasks
Maintain a positive customer experience by addressing concerns and resolving scheduling conflicts
#J-18808-Ljbffr
In-Office Position (Not a Field Technician Role)
We’re hiring an
HVAC Dispatcher / Office Assistant
to support our busy team. This is an entry‑level position responsible for coordinating service schedules, supporting daily operations, and ensuring a smooth experience for both customers and technicians. The role is ideal for someone who thrives in a fast‑paced administrative environment. We are willing to train the right candidate who has the willingness to quickly learn industry practices.
Qualifications
Basic knowledge of HVAC terminology or willingness to quickly learn industry practices
Customer service, administrative support, or dispatching experience
Strong organizational and multitasking abilities in fast‑paced environments
Ability to efficiently schedule and coordinate service appointments
Professional phone etiquette and strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and adaptability to dispatch/service management software
Accurate data entry skills with strong attention to detail
Effective time management and problem‑solving abilities
Customer‑focused mindset with the ability to remain calm under pressure
Dependable, punctual, and able to work independently or as part of a team
Ability to maintain organized records and handle confidential information responsibly
Responsibilities
Schedule and dispatch HVAC technicians for service calls, maintenance, and installations
Coordinate daily routes and adjust schedules based on priority and emergency calls
Answer inbound calls and respond to customer inquiries in a professional manner
Create and manage work orders, ensuring accurate documentation of services performed
Communicate job details, updates, and schedule changes to technicians
Monitor job progress and follow up with customers to confirm service completion
Assist with invoicing, parts ordering, billing support, and processing payments as needed
Maintain organized digital and physical filing systems
Track service agreements and schedule recurring maintenance appointments
Support office operations including email correspondence, data entry, and general administrative tasks
Maintain a positive customer experience by addressing concerns and resolving scheduling conflicts
#J-18808-Ljbffr