Account Technology Specialist
Citrix Systems, Miami, FL, United States
Role Overview
The Partner Technical Specialist (PTS) is a technical, customer‑ and partner‑facing role responsible for driving adoption, technical success, and customer outcomes for Citrix solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. Modeled on Citrix's Account Technology Strategist (ATS) role, the Partner Technical Specialist acts as a trusted technical advisor to Arrow ECS, its partners, and joint customers.
Key Responsibilities
Serve as the technical success point of contact for Arrow ECS partners and selected end customers
Build trusted relationships with partner technical leaders, architects, and delivery teams
Drive solution adoption and usage aligned to assigned business unit or geography
Develop and execute technical adoption plans to accelerate customer time‑to‑value
Identify and proactively resolve technical blockers and risks
Support partner enablement initiatives including workshops and technical briefings
Collaborate with Citrix ATS, Sales Engineering, and Product teams
Role Alignment
Business Unit‑Aligned Roles: Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI)
Key Performance Indicators (KPIs)
Adoption metrics for assigned business unit or geography
Customer Success Score (CSAT)
Time‑to‑value and successful deployment rates
Partner technical readiness and enablement completion
Reduction in escalations and support dependency
Expansion and attach influence
Qualifications
12+ years of relevant experience including 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
Hands‑on experience with Citrix technologies or adjacent platforms
Experience working with channel partners or distributors
Strong presentation and stakeholder communication skills
Ability to operate effectively in global, matrixed environments
Why This Role Matters
The Partner Technical Specialist is critical to scaling Citrix's represented markets strategy. By ensuring technical success and adoption through Arrow ECS and its partners, this role drives customer satisfaction, accelerates growth, and strengthens the long‑term partner ecosystem.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
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The Partner Technical Specialist (PTS) is a technical, customer‑ and partner‑facing role responsible for driving adoption, technical success, and customer outcomes for Citrix solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. Modeled on Citrix's Account Technology Strategist (ATS) role, the Partner Technical Specialist acts as a trusted technical advisor to Arrow ECS, its partners, and joint customers.
Key Responsibilities
Serve as the technical success point of contact for Arrow ECS partners and selected end customers
Build trusted relationships with partner technical leaders, architects, and delivery teams
Drive solution adoption and usage aligned to assigned business unit or geography
Develop and execute technical adoption plans to accelerate customer time‑to‑value
Identify and proactively resolve technical blockers and risks
Support partner enablement initiatives including workshops and technical briefings
Collaborate with Citrix ATS, Sales Engineering, and Product teams
Role Alignment
Business Unit‑Aligned Roles: Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI)
Key Performance Indicators (KPIs)
Adoption metrics for assigned business unit or geography
Customer Success Score (CSAT)
Time‑to‑value and successful deployment rates
Partner technical readiness and enablement completion
Reduction in escalations and support dependency
Expansion and attach influence
Qualifications
12+ years of relevant experience including 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
Hands‑on experience with Citrix technologies or adjacent platforms
Experience working with channel partners or distributors
Strong presentation and stakeholder communication skills
Ability to operate effectively in global, matrixed environments
Why This Role Matters
The Partner Technical Specialist is critical to scaling Citrix's represented markets strategy. By ensuring technical success and adoption through Arrow ECS and its partners, this role drives customer satisfaction, accelerates growth, and strengthens the long‑term partner ecosystem.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
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