Front Desk/Customer Service Representative
Lockhart Cadillac, Indianapolis, IN, United States
Lockhart Collision Center seeks an energetic person for Front Desk/Customer Service Representative. This person plays a critical role in our organization because they are the first point of contact.
Responsibilities
Answer phones and direct calls to appropriate person.
Attentive to guests as they enter our establishment, greet each guest with friendly welcome and determine purpose of visit.
Schedule appointments for guests to bring vehicles for repairs and complete vehicle check-ins at drop off.
Follow up with guests during the repair process to ensure they understand where their vehicle is in the process and when they can expect their vehicle to be finished.
Communicate effectively with other staff members, adjusters, rental car providers and guests.
Prepare purchase orders for daily receipts.
Order office and shop supplies.
Qualifications
High school graduate
Excellent interpersonal and communication skills
Ability to multi-task
Strong organization skills
Team player
Proficient use of technology
Ability to work Monday – Friday 8:00 am – 5:00 pm
Benefits
Medical, dental and vision
401(K) with match
Paid time off
Discounts on products and services
We are an equal opportunity employer and prohibit discrimination and harassment. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Responsibilities
Answer phones and direct calls to appropriate person.
Attentive to guests as they enter our establishment, greet each guest with friendly welcome and determine purpose of visit.
Schedule appointments for guests to bring vehicles for repairs and complete vehicle check-ins at drop off.
Follow up with guests during the repair process to ensure they understand where their vehicle is in the process and when they can expect their vehicle to be finished.
Communicate effectively with other staff members, adjusters, rental car providers and guests.
Prepare purchase orders for daily receipts.
Order office and shop supplies.
Qualifications
High school graduate
Excellent interpersonal and communication skills
Ability to multi-task
Strong organization skills
Team player
Proficient use of technology
Ability to work Monday – Friday 8:00 am – 5:00 pm
Benefits
Medical, dental and vision
401(K) with match
Paid time off
Discounts on products and services
We are an equal opportunity employer and prohibit discrimination and harassment. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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