IT Service Support Analyst 2
Ohio State University, Columbus, OH, United States
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to use the internal application process.Welcome to The Ohio State University's career site.
We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:## Job Title:IT Service Support Analyst 2## Department:Veterinary Medicine | College AdministrationThe Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day to day operation and increase our Apple support portfolio.The successful candidate should have a strong background in Apple device management/service/support in addition to the following duties. Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops, or coordinates the development, of client computing needs with a strong emphasis on, but not limited to, Apple products. Utilizes software tools such as Jamf Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating system (MacOS and Windows) and application troubleshooting, detailed understanding of encryption and networking in MacOS, the ability to diagnose and troubleshoot peripherals and integration with other business and enterprise systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Some evening and weekend hours may be required for event support.**Salary Range: $26.78 - $34.95 per hour**; commensurate with experience, internal equity, the unit’s available budget, and the candidate’s qualifications.**This is a hybrid position and will require a regular on-site presence.**## Additional Information:**Minimum Education Required:**Bachelor's Level Degree or equivalent combination of education and experience.**Required Qualifications:**Strong communications skills both oral and written; 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS. **Desired Qualifications:**Administrator experience with Jamf Pro. Experience with Microsoft SCCM, Crowdstrike. Apple support certifications. Experience in clinical operation setting dealing with instrument integrations and software configurations.## Location:Veterinary Medical Center (0299)## Position Type:Term (Fixed Term)## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check.
A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the
section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the .The university is an equal opportunity employer, including veterans and disability.* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for ***you***.### Starting day one: Comprehensive benefits.give you options to take care of what matters most to *you* — and opportunities to make adjustments as your life and needs change, including:•
Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.•
Paid time off, including sick and vacation time and 11 holidays.•
State retirement plan or an alternative retirement plan, both with generous employer contributions.As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.
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to use the internal application process.Welcome to The Ohio State University's career site.
We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:## Job Title:IT Service Support Analyst 2## Department:Veterinary Medicine | College AdministrationThe Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day to day operation and increase our Apple support portfolio.The successful candidate should have a strong background in Apple device management/service/support in addition to the following duties. Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops, or coordinates the development, of client computing needs with a strong emphasis on, but not limited to, Apple products. Utilizes software tools such as Jamf Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating system (MacOS and Windows) and application troubleshooting, detailed understanding of encryption and networking in MacOS, the ability to diagnose and troubleshoot peripherals and integration with other business and enterprise systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Some evening and weekend hours may be required for event support.**Salary Range: $26.78 - $34.95 per hour**; commensurate with experience, internal equity, the unit’s available budget, and the candidate’s qualifications.**This is a hybrid position and will require a regular on-site presence.**## Additional Information:**Minimum Education Required:**Bachelor's Level Degree or equivalent combination of education and experience.**Required Qualifications:**Strong communications skills both oral and written; 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS. **Desired Qualifications:**Administrator experience with Jamf Pro. Experience with Microsoft SCCM, Crowdstrike. Apple support certifications. Experience in clinical operation setting dealing with instrument integrations and software configurations.## Location:Veterinary Medical Center (0299)## Position Type:Term (Fixed Term)## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check.
A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the
section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the .The university is an equal opportunity employer, including veterans and disability.* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for ***you***.### Starting day one: Comprehensive benefits.give you options to take care of what matters most to *you* — and opportunities to make adjustments as your life and needs change, including:•
Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.•
Paid time off, including sick and vacation time and 11 holidays.•
State retirement plan or an alternative retirement plan, both with generous employer contributions.As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.
#J-18808-Ljbffr