102 - Garrett County Floater - Customer Service Representative
First United Bank & Trust, Friendsville, MD, United States
Job Description
First United Bank serves the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community.
Job Reporting Relationships
Supervised by: Community Office Manager
Basic Qualifications
Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.
Skills: Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal skills; proficient eye‑hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.
Experience: A minimum of two (2) years’ customer service experience in related positions normally required.
General Responsibilities
Performs a variety of duties to support the paying and receiving function of the community office, including: greets and serves customers in a friendly and courteous manner; maintains awareness of new business opportunities with customers; accepts and processes deposits; cashes checks within approved authority and operating policy; recommends and demonstrates account service technology; completes CTR reports for applicable transactions; processes loan payments and related payments; processes night deposits and mail deposits; maintains approved level of cash; prepares daily settlement and proof of cash transactions; prepares reports relating to the function; processes daily work on Branch Capture; maintains supplies and inventory control; orders coin and currency as needed.
Refers customers requiring loan or deposit account servicing, inquiries about bank products and services, or opening new accounts to the appropriate personnel.
Coordinates specific work tasks with other personnel within and outside the department to ensure smooth flow of information.
Abides by current laws, policies, and procedures to promote a harassment‑free and non‑discriminatory workplace.
Cooperates with all internal policies, procedures, and practices in support of risk management and regulatory compliance (e.g., CRA, BSA, Equal Credit Opportunity Act).
Reports pertinent information to the immediate supervisor as requested or according to an established schedule; provides data as directed.
Responds to inquiries relating to their area or requests from customers, other bank personnel within established time frames.
Provides technical guidance and training to other Customer Service Representatives.
Ancillary Duties
May provide safe deposit box services to customers when required.
May provide support in non‑paying and receiving activities such as new accounts, loans, etc.
May balance and/or service ATM machines when required.
May verify coin for vault cash control purposes.
May perform other supportive tasks which may be altered or redesigned depending on circumstances.
Job Location
Various locations as assigned.
Equipment/Machines
Telephone
Calculator
Copy machine
Fax machine
PC/Computer keyboard
Printer
Currency/Coin machines
Branch Capture equipment
Cash Advance equipment
ATM machines
Sorter
Currency verifier
Combination lock
Check cutter
Office doors & security equipment
Part Time Employment Benefits
Part‑time employees are eligible for paid time off under the Sick & Safe Leave policy, with 40 hours of paid time off annually effective on the date of hire. Two Volunteer Days are available after completion of 90 days of employment. Eligible for Dental and Vision (single and family) first of the month following 30 days of employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock Program after 1 year of employment. Annual Performance Reviews are completed, and salary increases are given based on individual performance.
This position is an hourly position eligible for overtime.
Hourly Range
Minimum: $15.00
Maximum: $22.12
First United Bank & Trust is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability or any other federal, state or local protected class. First United Bank & Trust is a drug‑free workplace.
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First United Bank serves the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community.
Job Reporting Relationships
Supervised by: Community Office Manager
Basic Qualifications
Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.
Skills: Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal skills; proficient eye‑hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.
Experience: A minimum of two (2) years’ customer service experience in related positions normally required.
General Responsibilities
Performs a variety of duties to support the paying and receiving function of the community office, including: greets and serves customers in a friendly and courteous manner; maintains awareness of new business opportunities with customers; accepts and processes deposits; cashes checks within approved authority and operating policy; recommends and demonstrates account service technology; completes CTR reports for applicable transactions; processes loan payments and related payments; processes night deposits and mail deposits; maintains approved level of cash; prepares daily settlement and proof of cash transactions; prepares reports relating to the function; processes daily work on Branch Capture; maintains supplies and inventory control; orders coin and currency as needed.
Refers customers requiring loan or deposit account servicing, inquiries about bank products and services, or opening new accounts to the appropriate personnel.
Coordinates specific work tasks with other personnel within and outside the department to ensure smooth flow of information.
Abides by current laws, policies, and procedures to promote a harassment‑free and non‑discriminatory workplace.
Cooperates with all internal policies, procedures, and practices in support of risk management and regulatory compliance (e.g., CRA, BSA, Equal Credit Opportunity Act).
Reports pertinent information to the immediate supervisor as requested or according to an established schedule; provides data as directed.
Responds to inquiries relating to their area or requests from customers, other bank personnel within established time frames.
Provides technical guidance and training to other Customer Service Representatives.
Ancillary Duties
May provide safe deposit box services to customers when required.
May provide support in non‑paying and receiving activities such as new accounts, loans, etc.
May balance and/or service ATM machines when required.
May verify coin for vault cash control purposes.
May perform other supportive tasks which may be altered or redesigned depending on circumstances.
Job Location
Various locations as assigned.
Equipment/Machines
Telephone
Calculator
Copy machine
Fax machine
PC/Computer keyboard
Printer
Currency/Coin machines
Branch Capture equipment
Cash Advance equipment
ATM machines
Sorter
Currency verifier
Combination lock
Check cutter
Office doors & security equipment
Part Time Employment Benefits
Part‑time employees are eligible for paid time off under the Sick & Safe Leave policy, with 40 hours of paid time off annually effective on the date of hire. Two Volunteer Days are available after completion of 90 days of employment. Eligible for Dental and Vision (single and family) first of the month following 30 days of employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock Program after 1 year of employment. Annual Performance Reviews are completed, and salary increases are given based on individual performance.
This position is an hourly position eligible for overtime.
Hourly Range
Minimum: $15.00
Maximum: $22.12
First United Bank & Trust is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability or any other federal, state or local protected class. First United Bank & Trust is a drug‑free workplace.
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