Patient Registration Customer Service Representative
R1 RCM, Nashville, TN, United States
Location: Ascension St. Thomas Midtown Hospital
Shift: Full-Time, Part-Time and PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available
Join R1, a leading provider of technology‑driven solutions in healthcare.
Customer Service Representative – Patient Registration
As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.
Help patients navigate the registration process.
Answer questions with confidence, clarity, and compassion.
Gather accurate information quickly in a fast‑paced environment.
Build trust with patients during moments when they may be scared, confused, or overwhelmed.
No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
Why You’ll Love This Job
Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector — you’ll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.
Fast-Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions — balancing accuracy with compassion while working alongside clinicians and emergency staff.
Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.
What You’ll Do Day‑to‑Day
Work across multiple computer systems to register patients efficiently.
Answer phones and gather information quickly and accurately.
Assist patients who may be ill, anxious, or confused.
Navigate diverse insurance plans and coverage details (with training!).
Adapt to interruptions from clinical teams during urgent care situations.
Build rapport and ease patient concerns in real time.
Requirements
High School Diploma or GED.
Strong customer service experience.
Ability to pass background check, drug test, and meet vaccination requirements.
Preferred
Medical or healthcare experience (but not required!).
For this US‑based position, the base pay range is $16.00 – $22.95 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
We offer a competitive benefits package. (http://go.r1rcm.com/benefits)
Equal Employment Opportunity
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)
#J-18808-Ljbffr
Shift: Full-Time, Part-Time and PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available
Join R1, a leading provider of technology‑driven solutions in healthcare.
Customer Service Representative – Patient Registration
As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.
Help patients navigate the registration process.
Answer questions with confidence, clarity, and compassion.
Gather accurate information quickly in a fast‑paced environment.
Build trust with patients during moments when they may be scared, confused, or overwhelmed.
No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
Why You’ll Love This Job
Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector — you’ll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.
Fast-Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions — balancing accuracy with compassion while working alongside clinicians and emergency staff.
Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.
What You’ll Do Day‑to‑Day
Work across multiple computer systems to register patients efficiently.
Answer phones and gather information quickly and accurately.
Assist patients who may be ill, anxious, or confused.
Navigate diverse insurance plans and coverage details (with training!).
Adapt to interruptions from clinical teams during urgent care situations.
Build rapport and ease patient concerns in real time.
Requirements
High School Diploma or GED.
Strong customer service experience.
Ability to pass background check, drug test, and meet vaccination requirements.
Preferred
Medical or healthcare experience (but not required!).
For this US‑based position, the base pay range is $16.00 – $22.95 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
We offer a competitive benefits package. (http://go.r1rcm.com/benefits)
Equal Employment Opportunity
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)
#J-18808-Ljbffr