Patient Access Acute Representative I
Intermountain Health, Wheat Ridge, CO, United States
Job Description
A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co‑pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.
Schedule
Part time 24 hr position – Friday and Saturday 11:00 AM–2:30 PM.
Essential Functions
Greet and assist patients and visitors in a courteous and professional manner.
Obtain and verify patient demographic, financial, and insurance information.
Register and schedule patients for appointments, tests, and procedures.
Collect and process co‑pays, deductibles, and balances due at the time of service.
Provide patients with information on financial assistance, payment plans, and charity care.
Explain and obtain signatures on consent forms, policies, and disclosures.
Provide patients with directions, maps, and parking information.
Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
Document and update patient records in the electronic health system.
Follow up on pending issues such as prior authorizations, referrals, and pre‑certifications.
Skills
Interpersonal Skills
Customer Service
Insurance Verification
Computer Literacy
Payment Processing
Medical Billing
Problem Solving
Qualifications
High School diploma or equivalent is preferred.
Demonstrated proficiency in computer skills including Microsoft Office, internet, and email required.
Experience with Epic preferred.
Customer service experience, preferably in a healthcare setting, is required.
Demonstrated ability to work in a fast‑paced environment.
Physical Requirements: Ongoing ability to read, see, and identify information; frequent communication with customers; manual dexterity to manipulate complex equipment; ability to lift, transport, and push equipment; ability to work on hands and knees, bend to set up, troubleshoot, lift, and carry supplies and equipment; lift heavy items up to a specified weight. For roles requiring driving: ability to drive a vehicle while sitting, seeing, and reading signs and traffic signals.
Location
Intermountain Health Lutheran Hospital, Wheat Ridge, Colorado
Hourly Pay
$19.29 – $27.45, depending on experience.
Benefits
Intermountain Health is committed to your well‑being – mind, body, and spirit – and offers a comprehensive benefits package covering a wide range of programs to support a sustainable culture of wellness.
Equal Opportunity
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Recruitment Process
Intermountain Health uses an artificial intelligence ("AI") platform, HiredScore, to improve the job application experience. HiredScore assists in reviewing applications; final decisions are made by Intermountain personnel to ensure fairness. Your information is protected and used only for recruitment.
Position Status
All positions are subject to close without notice.
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A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co‑pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.
Schedule
Part time 24 hr position – Friday and Saturday 11:00 AM–2:30 PM.
Essential Functions
Greet and assist patients and visitors in a courteous and professional manner.
Obtain and verify patient demographic, financial, and insurance information.
Register and schedule patients for appointments, tests, and procedures.
Collect and process co‑pays, deductibles, and balances due at the time of service.
Provide patients with information on financial assistance, payment plans, and charity care.
Explain and obtain signatures on consent forms, policies, and disclosures.
Provide patients with directions, maps, and parking information.
Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
Document and update patient records in the electronic health system.
Follow up on pending issues such as prior authorizations, referrals, and pre‑certifications.
Skills
Interpersonal Skills
Customer Service
Insurance Verification
Computer Literacy
Payment Processing
Medical Billing
Problem Solving
Qualifications
High School diploma or equivalent is preferred.
Demonstrated proficiency in computer skills including Microsoft Office, internet, and email required.
Experience with Epic preferred.
Customer service experience, preferably in a healthcare setting, is required.
Demonstrated ability to work in a fast‑paced environment.
Physical Requirements: Ongoing ability to read, see, and identify information; frequent communication with customers; manual dexterity to manipulate complex equipment; ability to lift, transport, and push equipment; ability to work on hands and knees, bend to set up, troubleshoot, lift, and carry supplies and equipment; lift heavy items up to a specified weight. For roles requiring driving: ability to drive a vehicle while sitting, seeing, and reading signs and traffic signals.
Location
Intermountain Health Lutheran Hospital, Wheat Ridge, Colorado
Hourly Pay
$19.29 – $27.45, depending on experience.
Benefits
Intermountain Health is committed to your well‑being – mind, body, and spirit – and offers a comprehensive benefits package covering a wide range of programs to support a sustainable culture of wellness.
Equal Opportunity
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Recruitment Process
Intermountain Health uses an artificial intelligence ("AI") platform, HiredScore, to improve the job application experience. HiredScore assists in reviewing applications; final decisions are made by Intermountain personnel to ensure fairness. Your information is protected and used only for recruitment.
Position Status
All positions are subject to close without notice.
#J-18808-Ljbffr