Customer Service Support with Dutch or German

Customer Service Support with Dutch or German
Poland

We’re looking for professional and pro‑active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success.

Key Responsibilities

Assist customers with phone/email/chat enquiries related to customer orders, product information and company policies, etc.

Provide customers with complete and accurate resolutions to problems.

Handle complaints.

Clarify to the customers the company policies such as returns and exchanges.

Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.

Proactively involved in maintaining up-to-date procedure documentations.

Excellent interpersonal, written, and oral communication skills.

Escalate issues in a structured way to CS management.

Key Requirements

Fluency in English and Dutch or German (minimum B2 level)

Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years of customer service background.

Computer skills: Microsoft Office and SAP preferred.

Ability to stay calm under pressure and handle multiple tasks.

Excellent interpersonal, written, and oral communication skills.

Excellent judgment, reasoning, and problem‑solving skills.

Benefits

Group insurance

Extensive training programs

Access to top‑notch technologies and best practices

Excellent working environment

Company events

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