Guest Services - Keyholder (Part-time or Full-time)
Healthy Living, South Burlington, VT, United States
WE’RE LOOKING FOR THE COOLEST HUMANS IN TOWN!
Come join a team that:
Focuses on teamwork
Supports a collaborative environment
Puts curiosity and great ideas first
Is dedicated to providing an exceptional guest experience
Builds community relationships
Loves food and cooking
Has fun while working hard!
Overview
For our Guest Services Keyholders, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.
Requirements
The Ideal Candidate will:
Ensures all calls to the store and in-person guest interactions are answered in a friendly, professional and timely manner and then directed to the appropriate areas; answering customer inquiries, and providing information regarding the store
Remains diligent about reading Guest Service emails promptly and staying informed of all the necessary information as it pertains to each department and the store as a whole
Provides immediate assistance to the Front End regarding Guest returns, issues gift cards, etc.
Prioritizes tasks for the day such as special orders, deliveries, call backs, and HL2GO
Remains a point of contact for any store Standard Operating Procedures (SOPs)
Communicates often with the rest of Guest Service and with the Front End Supervisors, of any issues or topics of concern
Creates display and on-demand gift boxes for Guests as well as charity auctions and maintains supplies for Guest service to utilize
Takes on projects and tasks as outlined by Front End Supervisor and/or ASMs
Knows the store inside and out and assists guests with navigation
Stays on top of store events: staff events, schedules, product demos
Executes POS process for HL2GO (in conjunction with the Grocery Dept) orders and reviews all orders to be sure they are accurate and organized for pick-up
Alerts the Front End Supervisor, ASMs, and SD to any Guest and/or staff issues as deemed appropriate
ecessary
Performs Opening and Closing tasks efficiently, as needed
Operates basic POS override functions for cashiers in the absences of a Front End Supervisor or ASM
Holds basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change
Part‑time or Full‑time schedules available, flexibility is a must.
Pay:
Minimum-maximum range of $16.50 - $17.92 per hour.
Location:
222 Dorset St. South Burlington
Benefits
Angel Food: the way HL transfers products that cannot go on the shelf to the staff at no cost
Sick time (Part time staff receive 40 hours of sick time a year)
Paid Maternity/Paternity time, up to 24 hours paid time off!
Generous store discount: 20% off grocery, 20% off Café, 10% off beer, 20% off wine, 30% off vitamins/supplements
One Less Car program
Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
Free Celtics tickets
Plus many more!
Healthy Living's Essential Behaviors
Make Someone’s Day
Move fast and be thorough
Create a team people want to stay on
Show Up
What can I do?
Come with a solution
Own it
Seek knowledge
Healthy Living Market and Café is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff!
#J-18808-Ljbffr
Come join a team that:
Focuses on teamwork
Supports a collaborative environment
Puts curiosity and great ideas first
Is dedicated to providing an exceptional guest experience
Builds community relationships
Loves food and cooking
Has fun while working hard!
Overview
For our Guest Services Keyholders, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.
Requirements
The Ideal Candidate will:
Ensures all calls to the store and in-person guest interactions are answered in a friendly, professional and timely manner and then directed to the appropriate areas; answering customer inquiries, and providing information regarding the store
Remains diligent about reading Guest Service emails promptly and staying informed of all the necessary information as it pertains to each department and the store as a whole
Provides immediate assistance to the Front End regarding Guest returns, issues gift cards, etc.
Prioritizes tasks for the day such as special orders, deliveries, call backs, and HL2GO
Remains a point of contact for any store Standard Operating Procedures (SOPs)
Communicates often with the rest of Guest Service and with the Front End Supervisors, of any issues or topics of concern
Creates display and on-demand gift boxes for Guests as well as charity auctions and maintains supplies for Guest service to utilize
Takes on projects and tasks as outlined by Front End Supervisor and/or ASMs
Knows the store inside and out and assists guests with navigation
Stays on top of store events: staff events, schedules, product demos
Executes POS process for HL2GO (in conjunction with the Grocery Dept) orders and reviews all orders to be sure they are accurate and organized for pick-up
Alerts the Front End Supervisor, ASMs, and SD to any Guest and/or staff issues as deemed appropriate
ecessary
Performs Opening and Closing tasks efficiently, as needed
Operates basic POS override functions for cashiers in the absences of a Front End Supervisor or ASM
Holds basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change
Part‑time or Full‑time schedules available, flexibility is a must.
Pay:
Minimum-maximum range of $16.50 - $17.92 per hour.
Location:
222 Dorset St. South Burlington
Benefits
Angel Food: the way HL transfers products that cannot go on the shelf to the staff at no cost
Sick time (Part time staff receive 40 hours of sick time a year)
Paid Maternity/Paternity time, up to 24 hours paid time off!
Generous store discount: 20% off grocery, 20% off Café, 10% off beer, 20% off wine, 30% off vitamins/supplements
One Less Car program
Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
Free Celtics tickets
Plus many more!
Healthy Living's Essential Behaviors
Make Someone’s Day
Move fast and be thorough
Create a team people want to stay on
Show Up
What can I do?
Come with a solution
Own it
Seek knowledge
Healthy Living Market and Café is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff!
#J-18808-Ljbffr