Client Specialist
Blitt & Gaines, P.C, Saint Louis, MO, United States
Description
About Blitt and Gaines, P.C.
Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.
Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence
Job Title
Client Litigation Specialist
Job Summary
The Client Litigation Specialist serves as a key liaison between clients and internal teams, supporting escalated legal matters and client service needs. This role is responsible for managing communications, coordinating workflows, and ensuring timely, accurate, and compliant handling of legal inquiries and documentation.
The ideal candidate is detail-oriented, proactive, and client-focused, with the ability to manage sensitive information and navigate multi-jurisdictional processes effectively.
Essential Duties
Serve as the primary point of contact for client escalations and inquiries
Communicate with clients regarding case status, documentation, and timelines
Coordinate with legal, compliance, and operations teams to resolve issues
Review, route, and track legal documents (e.g., complaints, motions, court orders)
Monitor escalated matters through resolution, maintaining accurate records and audit trails
Ensure timely, professional, and compliant responses to all inquiries
Prioritize and manage daily workflow to meet deadlinesAssist in drafting client communications, reports, and summaries
Transmit legal documents and correspondence to clients
Provide regular updates on task status and escalating issues as needed
Support continuous improvement efforts related to client service and escalation processes
Stay current on state-specific legal requirements and procedure
Knowledge, Skills and Abilities
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Client-focused mindset with strong interpersonal skills
Ability to handle confidential and sensitive information with discretion
Working knowledge of legal processes and documentation
Proficiency in Microsoft Excel and experience with Collection Master (CLS) or similar case management/database systems
Ability to collaborate effectively across team
Education and Experience
2+ years of experience in a legal, banking, collections, or business environment
Prior client service experience required
Paralegal experience or background preferred
Experience in collections or financial services is a plus
What We Offer
Blitt and Gaines, P.C. offers a competitive compensation and benefits package, including:
Competitive base pay
Paid Time Off (PTO) and Paid Holidays
Comprehensive health, dental, vision, and life insurance
Short-Term Disability
401(k) retirement plan
Profit sharing
Professional growth and advancement opportunities
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About Blitt and Gaines, P.C.
Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.
Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence
Job Title
Client Litigation Specialist
Job Summary
The Client Litigation Specialist serves as a key liaison between clients and internal teams, supporting escalated legal matters and client service needs. This role is responsible for managing communications, coordinating workflows, and ensuring timely, accurate, and compliant handling of legal inquiries and documentation.
The ideal candidate is detail-oriented, proactive, and client-focused, with the ability to manage sensitive information and navigate multi-jurisdictional processes effectively.
Essential Duties
Serve as the primary point of contact for client escalations and inquiries
Communicate with clients regarding case status, documentation, and timelines
Coordinate with legal, compliance, and operations teams to resolve issues
Review, route, and track legal documents (e.g., complaints, motions, court orders)
Monitor escalated matters through resolution, maintaining accurate records and audit trails
Ensure timely, professional, and compliant responses to all inquiries
Prioritize and manage daily workflow to meet deadlinesAssist in drafting client communications, reports, and summaries
Transmit legal documents and correspondence to clients
Provide regular updates on task status and escalating issues as needed
Support continuous improvement efforts related to client service and escalation processes
Stay current on state-specific legal requirements and procedure
Knowledge, Skills and Abilities
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Client-focused mindset with strong interpersonal skills
Ability to handle confidential and sensitive information with discretion
Working knowledge of legal processes and documentation
Proficiency in Microsoft Excel and experience with Collection Master (CLS) or similar case management/database systems
Ability to collaborate effectively across team
Education and Experience
2+ years of experience in a legal, banking, collections, or business environment
Prior client service experience required
Paralegal experience or background preferred
Experience in collections or financial services is a plus
What We Offer
Blitt and Gaines, P.C. offers a competitive compensation and benefits package, including:
Competitive base pay
Paid Time Off (PTO) and Paid Holidays
Comprehensive health, dental, vision, and life insurance
Short-Term Disability
401(k) retirement plan
Profit sharing
Professional growth and advancement opportunities
#J-18808-Ljbffr