Awake Overnight Counselor
St. Francis House, Boston, MA, United States
Salary Range
$21.73 per hour - $23.91 per hour
FLSA Status
Non-Exempt
Job Summary
The Awake Overnight Counselor ensures the safety, stability, and well‑being of residents residing in the Permanent Supportive Housing (PSH) program. This position provides overnight supervision, crisis response, and documentation to maintain a secure and supportive residential environment for individuals transitioning from homelessness to permanent housing. This role is essential to maintaining 24‑hour coverage, promoting housing stability, and supporting the agency’s commitment to Housing First and trauma‑informed care principles.
Essential Duties / Responsibilities
Maintain awake and alert overnight presence
Conduct routine building rounds and safety checks
Monitor building access and enforce program policies
Respond to emergencies, inform housing staff on call and contact first responders as necessary
Provide de‑escalation and crisis intervention
Address resident concerns and conflicts
Support a calm, respectful, and structured living environment
Promote community standards consistent with permanent housing expectations
Complete overnight shift logs and incident reports
Document resident interactions in compliance with agency standards
Communicate critical updates to the daytime case management team
Maintain confidentiality and professional boundaries
Requirements
Highly reliable, proactive, independent, and consistent
Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma‑informed care
Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person‑centered plans
Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs
Strong communication, advocacy, interpersonal, and customer service skills
Excellent organizational, time management, and attention to detail
Competent with Microsoft Office Suite or related software
Able to work independently and collaboratively in a fast‑paced environment
Basic understanding of and commitment to taking a person‑centered, recovery‑oriented, and trauma‑informed approach
Education and Experience
High School Diploma or GED required; associate or bachelor’s degree in human services field preferred
Minimum of three years’ experience working with individuals experiencing homelessness, mental health, or substance use challenges
Strong crisis management and conflict resolution skills
Ability to work independently and remain awake throughout shift
Basic computer proficiency and report writing skills
CPR/First Aid certified (or willing to obtain)
Driver’s license and reliable transportation strongly preferred
Proficiency in English required; bilingual in Spanish preferred
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$21.73 per hour - $23.91 per hour
FLSA Status
Non-Exempt
Job Summary
The Awake Overnight Counselor ensures the safety, stability, and well‑being of residents residing in the Permanent Supportive Housing (PSH) program. This position provides overnight supervision, crisis response, and documentation to maintain a secure and supportive residential environment for individuals transitioning from homelessness to permanent housing. This role is essential to maintaining 24‑hour coverage, promoting housing stability, and supporting the agency’s commitment to Housing First and trauma‑informed care principles.
Essential Duties / Responsibilities
Maintain awake and alert overnight presence
Conduct routine building rounds and safety checks
Monitor building access and enforce program policies
Respond to emergencies, inform housing staff on call and contact first responders as necessary
Provide de‑escalation and crisis intervention
Address resident concerns and conflicts
Support a calm, respectful, and structured living environment
Promote community standards consistent with permanent housing expectations
Complete overnight shift logs and incident reports
Document resident interactions in compliance with agency standards
Communicate critical updates to the daytime case management team
Maintain confidentiality and professional boundaries
Requirements
Highly reliable, proactive, independent, and consistent
Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma‑informed care
Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person‑centered plans
Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs
Strong communication, advocacy, interpersonal, and customer service skills
Excellent organizational, time management, and attention to detail
Competent with Microsoft Office Suite or related software
Able to work independently and collaboratively in a fast‑paced environment
Basic understanding of and commitment to taking a person‑centered, recovery‑oriented, and trauma‑informed approach
Education and Experience
High School Diploma or GED required; associate or bachelor’s degree in human services field preferred
Minimum of three years’ experience working with individuals experiencing homelessness, mental health, or substance use challenges
Strong crisis management and conflict resolution skills
Ability to work independently and remain awake throughout shift
Basic computer proficiency and report writing skills
CPR/First Aid certified (or willing to obtain)
Driver’s license and reliable transportation strongly preferred
Proficiency in English required; bilingual in Spanish preferred
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